Chick-fil-A, Inc.

Supervisor, Warehouse Operations

Posted Date 2 weeks ago(1/13/2022 1:52 PM)
Number of Openings
Job Locations
Min. Exp. (Yrs)
Job Function
Hidden (178303)


As the warehouse supervisor, you will report to the warehouse manager and lead a shift of warehouse staff for the Chick-fil-A Supply Distribution Center in Nashville, TN. You will lead a team dedicated to delivering exceptional customer service for Chick-fil-A® restaurant Operators while ensuring safety and achievement of several critical key performance indicators (KPIs). In this role, you will support the seamless integration of warehouse and transportation operations. The warehouse supervisor will also help drive continued innovation at an operation like no other in the food service industry. 


A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A® restaurants. Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A believes it’s best able to serve current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs. This new subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.


As the warehouse supervisor, you will be responsible for motivating, staffing, scheduling and troubleshooting a team responsible for receiving, loading, staging and completing other warehouse tasks. In addition, you will ensure compliance with all federal, state and local laws and regulations regarding safety and food safety. In this role, you also will:  

  • Recommend potential operational improvements to the warehouse manager 
  • Closely collaborate with DC leaders to identify and resolve operational bottlenecks 
  • Carefully monitor expenditure data and support budget management 
  • Instill a culture of safety, engagement and positivity that reflects Chick-fil-A values and honors the role of Operators 
  • Publish KPIs for the warehouse and drive improvement as needed 
  • Balance the needs of the Operator with the capabilities of the operation 
  • Collaborate with the warehouse manager regarding staff performance; identify and drive areas of improvement; and recognize team members’ outstanding performance 
  • Support warehouse staff as needed 
  • Support Chick-fil-A vision and strategy 
  • Drive innovation in the distribution center operation 
  • Complete other activities as deemed valuable by management 


Customer Relations 

As the warehouse supervisor, you above all work to ensure optimal collaboration between Chick-fil-A Supply, the Chick-fil-A Support Center, Restaurant Operators and business partners. You intimately know the needs of customers and are able to treat all parties with dignity and respect in difficult situations and maintain a positive, service-focused mindset. 



 Additional Information 


As the warehouse supervisor, you are: 

  • A self-starter with excellent project management and organization skills 
  • Highly motivated with strong interpersonal skills; a team player who can work independently when necessary 
  • Keenly interested and engaged in finding solutions for continuous improvement 
  • A detail-oriented but creative problem solver and communicator (both written and verbal) 
  • Able to anticipate needs, lead multiple projects, and manage shifting priorities 
  • Able to travel for 10 percent of the job 


Behaviors Most Critical to this Job 


As the warehouse supervisor, you are also:  

  • A skilled communicator across all levels of an organization, with both teammates and suppliers. 
  • A quick & versatile learner who is open to change; analyzes both successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks; and quickly grasps the essence and underlying structure of anything. 
  • A customer-focused relationship builder who can earn the trust and respect of internal and external customers and leverage their information to find ways to improve products and services. 
  • Committed without compromise to food safety for customers and a safe workplace for colleagues. 
  • Inspired to uphold Chick-fil-A values and act with integrity.  
  • A driver of results who can be counted on to not only meet but exceed goals and push others to do the same. 
  • A problem solver who can identify hidden problems, looks beyond the obvious and doesn't stop at the first answer. 
  • A servant leader who puts others before themselves, corrects mistakes with authenticity and respects all viewpoints. 


Minimum Qualifications

  • Demonstrate functional knowledge and expertise in food service distribution: 
  • Warehousing 
  • Operations (including Six Sigma and Lean) 
  • Engineering standards 
  • Warehouse equipment 
  • Performance metrics  
  • Demonstrate working knowledge of innovations in supply chain and warehouse operations 
  • Complete physically demanding work, including lifting up to 50 pounds consistently 
  • Prepare for a flexible schedule including weekends, holidays and rotating shifts 
  • Be knowledgeable of and ensure compliance with all food safety and general safety standards, quality specifications, and laws and regulations 
  • Have experience with food service distribution 
  • Have at least five years of experience in warehousing leadership 
  • High school degree or similar 

Preferred Qualifications

  • A keen understanding of warehouse design, layout and flow  
  • Experience with a warehouse management system 
  • At least 10 years in warehouse operations supporting food distribution 
  • A demonstrated ability to perform and adapt in a changing environment 
  • Proficiency in MS Suite (Excel, PowerPoint, Word) 

Minimum Years of Experience


Required Level of Education

High School


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