As a customer service representative, you are a critical communicator between Chick-fil-A Supply and Chick-fil-A Operators and their Restaurants regarding their orders and deliveries. Your key responsibility is delivering excellent customer service to Restaurants serviced by the Chick-fil-A Supply Distribution Center. In this role, you will help drive continued innovation at an operation like no other in the food service industry.
A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A® restaurants. Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A believes it’s best able to serve current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs. This new subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.
To be successful, the customer service representative will embrace Chick-fil-A’s culture of caring to champion best-in-class customer service and related technology. In this role, you will maintain customer service data/metrics and use them to identify opportunities for improvement and innovation. You may field complaints and inquiries from Restaurants, and you may sometimes need to escalate those inquiries further.
As the customer service representative, you also will be a key driver of resolving issues between the Distribution Center and Restaurants. You will collaborate with DC leaders to consistently push excellent customer service and gather feedback on customer issues to identify and advise on improvement opportunities.
As one of the critical communicators between the Distribution Center and Restaurants, you must:
As the driver of outstanding customer service, you above all intimately know the needs of customers. You are able to treat all parties with dignity and respect in difficult situations and maintain a positive, service-focused mindset.
As a customer service representative, you are: