Chick-fil-A, Inc.

Sr. Principal Team Leader- Safety, Quality, & Compliance

Posted Date 3 weeks ago(9/13/2022 10:50 AM)
Number of Openings
Job Locations
Min. Exp. (Yrs)
Job Function
Hidden (178303)


The Sr. Principal Team Leader of Safety, Quality & Compliance (“SQC”) will lead compliance, risk management, contingency planning, contingency execution, safety, and training across Chick-fil-A internal distribution centers.  This person will develop, implement, and maintain these standards, processes, trainings, and programs to ensure that they meet the needs of the organization and its employees. Over the next several years, this role is expected to grow to leading compliance, risk management, contingency planning, contingency execution, safety, and training across the distribution center network distributing over$3B/yr worth of product to Restaurants.  This person will grow the talent and business acumen of administrative staff at each of the DCs.  This person will have the opportunity to create standards, processes, trainings, and programs for a distribution operation and will support the drive for supply chain innovation unique to the food service industry.  This position is based in our Atlanta, GA Home Office and is a part of our new, wholly owned subsidiary of Chick-fil-A Inc.


About Chick-fil-A Supply

A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants. 


Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.


This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.


To be successful in this role, you will be a leader in evaluating and mitigating risks, compliance governance, establishing and executing contingency plans, training on operations and food safety, environmental health and safety, fleet safety and compliance, and much more to ensure Chick-fil-A Supply complies with all federal, state, and local laws and regulations. SQC encompasses Food Safety and Quality Assurance (“FSQA”). Environmental Health & Safety (“EHS”), and Fleet Safety & Compliance (“FSC”).  Regulatory compliance includes but is not limited to: FDA, USDA, DOT, FMSCA, OSHA and EPA.  Other responsibilities include but are not limited to: HACCP, material handling equipment (MHE) certifications, stock recovery and sustainability.


In addition, a successful Sr. Principal Team Leader - Safety, Quality and Compliance Manager will:

  • Lead and implement the overall SQC strategy and vision for CFA Supply Facilities
  • Lead and drive continuous improvement of CFA Supply’s safety program (Behavior-Based Safety) for warehouse and drivers
  • Develop, implement, maintain, and test compliance, risk management, and contingency standards, processes, trainings, systems, and programs for the distribution operation.  Examples – DOT, GFSI, HACCP, cold chain management, MHE, Stock recovery and withdraws, sustainability, etc
  • Work with the DC Leadership Teams and Senior CFA Supply Leadership to ensure all compliance, risk management, and contingency planning programs are being maintained, trained, and audited
  • Drive evaluation of risk management for SQC obligations and operations - identifying, quantifying, and offering solutions to risks
  • Lead execution of contingency plans when required
  • Lead SQC-employee training programs related to Chick-fil-A distribution, including operational and general compliance programs
  • Lead and develop KPIs and regular trend analyses to identify gaps and opportunities for early intervention in all aspects of SQC
  • Work with Talent to ensure corporate policies are accurate, current, and in compliance with federal, state, and local regulations
  • Partner with Legal to identify any relevant legal concerns, regulatory changes, or pending legislation impacting CFA Supply,  Also, lead review and policy updates as warranted
  • Build relationships with key suppliers
  • Develop Quality Management System, processes, and strategies in support CFA Distribution network locations
  • Define needs and lead procurement of compliance and risk related systems, trainings, etc
  • Work cross-functionally (e.g., Operations, HR, Legal, IT) to ensure corporate policies are effectively achieving compliance with all laws, regulations and company policies and procedures
  • Support company mission, values, and standards of ethics and integrity
  • Support P&L management at the DCs and Entity-level
  • Support Chick-fil-A vision and strategy
  • support innovation in the distribution center operation
  • Lead and develop SQC strategy as set forth by Chick-fil-A Supply and Function Director


Minimum Qualifications

  • Strong business acumen and proven track record of results
  • Extensive knowledge of regulatory requirements and compliance governance in distribution and transportation (i.e., OSHA, EPA, FDA, State Food Distribution Regulating Authority, DOT, etc)
  • Expertise and experience in compliance monitoring and managing third-party audit schemes
  • Functional knowledge and expertise in distribution, preferably food service distribution
  • Standards, processes, systems, and contingencies related to environmental management, occupational health, and workforce safety, food safety, fleet safety and compliance, and all relevant laws and regulations
  • Compliance and risk performance metrics, measurement, and enforcement
  • Employee training programs
  • Working knowledge of innovations in supply chain, risk management, contingency planning, and contingency execution
  • Success in development and implementation of effective compliance monitoring programs and measurement tools
  • Strong communication skills for advising senior leadership and DC teams
  • Working knowledge of SQC leading practices in supply chain, risk management, and data analytics (e.g., behavior-based safety, OIR/DART/LTIR, CAPAs, CSA Scores, EHS risk management), vendor/contractor management practices, and ergonomics
  • Self-starter with excellent project management and organization skills
  • Exceptional problem solving and communication skills, detail oriented, creative, and has strong organizational skills
  • Able to anticipate needs, lead multiple projects, and manage shifting priorities
  • Strong ability to operate in a Distribution Center or Corporate Office environment
  • Proven track record to lead and develop talent

Preferred Qualifications

  • Graduate Degree
  • Experience leading a field team or direct operations responsibility
  • Experience in incident investigation, as well as knowledge of auditing and monitoring procedures
  • Experience working with Process Safety Management and Risk Management Programs
  • Experience with Environmental Information Management Systems (EMIS), Quality Management Systems (QMS), and Food Safety Management Systems (FSMS)
  • Highly skilled in Organizational Design and Management
  • Certification (at least one of the following): Certified Safety Professional (CSP), Certified Safety Supervisor (CSS), Certified Safety Director (CSD), Certified Industrial Hygienist, ARM Accredited Risk Management Professional), Certified Hazardous Materials Manager (CHMM), Preventive Controls Qualified Individual (PCQI), HACCP, IFT Certified Food Scientist, NEHA Registered Environmental Health Specialist, American Society for Quality Certified HACCP Auditor, SQF Practitioner
  • Have at least 5 years in food distribution operations
  • Experience with management systems (e.g., ISO 14001, ISO 45001, OHSAS 18001, OSHA VPP, SQF, BRC, FSSC 22000, IFS, PrimusGFS)


Behaviors Most Critical to this job

As the Sr. Principal Team Lead - SQC, you are also:

  • A skilled communicator across all levels of an organization, with both teammates and suppliers
  • A quick & versatile learner who is open to change; analyzes both successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks; and quickly grasps the essence and underlying structure of anything
  • A customer-focused relationship builder who can earn the trust and respect of internal and external customers and leverage their information to find ways to improve products and services
  • Committed without compromise a safe workplace for colleagues
  • Inspired to uphold Chick-fil-A values and act with integrity
  • A driver of results who can be counted on to not only meet but exceed goals and push others to do the same
  • A problem solver who can identify hidden problems, looks beyond the obvious and doesn't stop at the first answer
  • A servant leader who puts others before themselves, corrects mistakes with authenticity and respects all viewpoints



Minimum Years of Experience


Travel Requirements


Required Level of Education

Bachelor's Degree


• Occupational Safety/Industrial Hygiene/Environmental Science, Food Regulatory Affairs, Food Industry Compliance, or another related field of study


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