The Sr. Lead Advisor role is responsible for providing outstanding customer service to Restaurant Operators and Team Members regarding their Chick-fil-A (CFA) Supply orders and deliveries. This role will help drive innovative solutions between Restaurants and CFA Supply. The Sr. Lead Advisor role is part of the CFA Supply Restaurant Services Team and will work collaboratively with Restaurants to facilitate Restaurant onboarding, optimize CFA Supply and Restaurant delivery processes and improve overall Restaurant satisfaction. This role supports Owner/Operators within certain markets and requires significant travel and time in Restaurants. This role works closely with Owner/Operators and Restaurant Team Members, Field Operators, and both internal and external Supply Chain partners to facilitate Supply Chain solutions to support Restaurants. To succeed in this role, one must provide remarkable responsiveness to Owner/Operators and our Restaurants, listen attentively, communicate effectively, and influence both inside and outside of the organization.
About Chick-fil-A Supply
Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit cfa-supply.com.
To be successful, the advisor will embrace Chick-fil-A’s culture of care, and champion best-in-class customer service to Restaurant Owner/Operators and Team Members. The role will include, but not be limited to the following responsibilities: