Chick-fil-A, Inc.

Principal Team Leader, Food Safety & Quality Assurance

Posted Date 3 weeks ago(11/17/2022 10:04 AM)
Number of Openings
Job Locations
Min. Exp. (Yrs)
Job Function
Hidden (18336)


As the Principal Team Leader – Food Safety Quality Assurance, you will lead development and implementation of the Chick-fil-A Supply™ Corporate Food Safety Quality Assurance (“FSQA”) programs within the Safety, Quality and Compliance (“SQC”) function. In this role, you will have the opportunity to enhance standards, processes, trainings, and data systems that meet the needs of the organization and your colleagues – which in turn will help drive continued innovation at an operation like no other in the food service industry.


About Chick-fil-A Supply

A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants. 


Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.


This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.


To be successful in this role, you will lead development and implementation of Corporate FSQA programs, drive a safe work culture, evaluate and mitigate food safety risks, lead FSQA training, analyze data to inform safe decision making, and much more to ensure Chick-fil-A Supply facilities comply with all federal, state and local laws and regulations. Regulatory compliance includes but is not limited to: FDA, USDA, GDA and DOT.


As the Principal Team Leader – FSQA, you will intimately understand the needs of employees, customers and the community, and will treat all parties with dignity and respect in difficult situations and maintain a positive, service-focused mindset.


In addition, a successful Principal Team Leader – FSQA will:

  • Design, implement, and oversee FSQA compliance management programs and systems for all CFA Supply facilities
    • Evaluate FSQA risks and hazards across all CFA Supply facilities
    • Draft and update FSQA policies and standard operational procedures with input from leadership
    • Develop and refine emergency planning for all CFA Supply facilities (i.e., recalls, withdrawals, natural disasters, etc.)
    • Train and support leadership in FSQA operational policies/practices
    • Provide guidance and training on FSQA regulatory matters and operational policies/practices
    • Support site-level FSQA monitoring inclusive of KPI management reporting
    • Conduct data analytics on FSQA performance across the organization and use to enhance existing controls
    • Drive continuous improvement for FSQA
    • Travel to CFA Supply facilities to verify FSQA compliance execution
  • Develop and coordinate corporate FSQA communications
    • Communicate FSQA risk management and performance to leadership
    • Collaborate with leadership to communicate FSQA information to CFA Supply facilities
  • Support site-level FSQA activities, including:
    • Readiness and support of regulatory inspections required for start-up (post construction)
    • Emergency response and risk-based incident investigations
    • Completion of required forms and reporting (e.g., GFSI certification)
    • FSQA and security audits (e.g., regulatory and voluntary inspections at sites)
  • Provide expertise in the areas of FSQA assessments, capital projects, construction design reviews, work orders, and general related issues
  • Work cross-functionally (e.g., Operations, HR, Legal, IT) to ensure corporate policies effectively drive compliance with all laws, regulations and company policies and procedures
  • Support employee and contractor engagement; collect and evaluate FSQA concerns; industry benchmarking through partners
  • Support company mission, values, and standards of ethics and integrity

Minimum Qualifications

To be successful in this role, you must have:

  • 10 years of experience in food safety and operations, preferably in poultry food service distribution, with at least 5 years in a supervisory role
  • Extensive knowledge of FDA and state regulations (e.g., GDA)
  • Functional knowledge and expertise in food service distribution, preferably with poultry:
    • Standards, processes, systems and contingencies related to food safety, food defense, good manufacturing practices, cleaning/sanitation, HACCP, and all relevant laws and regulations
    • Compliance and risk performance metrics, measurement and enforcement
    • Employee training programs
  • 5 years of experience managing requirements for GFSI or other voluntary verification programs (e.g., SQF, BRC, FSSC 22000, IFS, PrimusGFS)
  • Success in development and implementation of effective food safety and quality assurance programs and measurement tools
  • Working knowledge of food safety leading practices in supply chain, risk management, emergency planning and data analytics (e.g., behavior-based safety, food safety risk management, contractor management practices)
  • Effective communication skills for advising leadership and team members about food safety
  • Effective systems and presentation skills for leading trainings
  • Ability to design and lead validations of new products, equipment, processes, and/or procedures to confirm microbiological and food safety standards are achieved
  • Experience in incident investigation, as well as knowledge of auditing and monitoring procedures

Preferred Qualifications

  • Experience working with Food Safety Management Systems (FSMS)
  • Highly skilled in Organizational Design and Management
  • Certifications: Preventive Controls Qualified Individual (PCQI), HACCP, Servsafe
  • Have at least 5 years in food distribution operations

Minimum Years of Experience


Travel Requirements


Required Level of Education

Bachelor's Degree

Preferred Level of Education

Masters Degree


Food Science, Microbiology or related field


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