Chick-fil-A, Inc.

Sr. Team Leader, Operations Implementation

Posted Date 3 weeks ago(11/18/2022 11:42 AM)
Number of Openings
Job Locations
Min. Exp. (Yrs)
Job Function
Hidden (178303)


As Chick-fil-A Supply continues to scale, we must equip the business, particularly physical operations, to rapidly go-live and scale in new buildings. The Senior Implementation Project Leader will play a key role in developing our future leaders and staff with direct support of building go-lives through the coordination of all building launch activities, including onsite onboarding, training, process implementation, real-time troubleshooting and exceptions management, execution and adherence measurement, and general subject matter expertise as it relates to CFA Supply warehouse and transportation operations.  This role must lead with care, patience, and grace while holding new buildings to a high standard of execution.


About Chick-fil-A Supply

Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit



  • Reporting to the Senior Principal Program Leader, Warehouse Operations, and supporting new building leadership teams and the Implementation project leads, the Senior Implementation Project Leader serves as the site leader for an MDC or RDC go-live, coordinating all activities on the ground for the warehouse and transportation project leads, the BLAST team, and the new leadership team during the implementation and stabilization phases of a new building launch.
  • Serves as the on-site point person for new building leadership during building go-lives and ramp-ups, providing coordination of all implementation activities, escalating problems, and keeping all relevant parties informed and aligned.
  • Interfaces across new and existing warehouse and transportation teams, ensuring the successful implementation of process and execution of team training.
  • With site leadership, owns site-level process adherence auditing, implementation of and reporting on operational KPIs, and escalation throughout the building launch.
  • Participates in process improvement initiatives, providing subject matter expertise and hands-on experience to guide future innovation efforts and testing potential solutions
  • Ensures safe and effective practices are taught; ensures alignment with existing SOPs and updates materials and content as required
  • Partners with the training coordinators on certification for warehouse and transportation trainers and team members

Minimum Qualifications

  • 5+ years of relevant distribution experience (warehousing, transportation, process engineering, general supply chain functions)
  • 3+ years of relevant experience leading and coordinating teams and managing the performance of direct and indirect reports
  • Demonstrated experience in leading small-to-medium scale operations with responsibilities for team performance and coaching
  • Demonstrated experience with process implementation and improvement initiatives
  • An ability to manage multiple projects simultaneously
  • An ability to work autonomously and with minimal oversight
  • Demonstrated experience and ability to influence, collaborate, negotiate, and obtain buy-in/alignment across multiple levels of an organization
  • Demonstrated problem solving, analytical thinking and consulting skills
  • Solid written and verbal communication skills
  • Proficiency in Microsoft PowerPoint, Excel, Word, and other related computer programs

Preferred Qualifications

  • Demonstrated experience leading large scale operations
  • Experience in start-up environments, particularly new building go-lives
  • Experience working in remote environments
  • Experience developing process adherence and execution measurement programs
  • Familiarity with WMS, TMS, and other various process management systems
  • Program or project management experience
  • Experience with Adobe Creative products, including InDesign and other related programs

Minimum Years of Experience


Travel Requirements


Required Level of Education

High School

Preferred Level of Education

Bachelors Degree


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