As the Lead Warehouse Team Member – Training, you will own a critical element of onboarding for new warehouse team members in the Chick-fil-A Supply Market Distribution Center (MDC) in St Louis, MO. You will be responsible for driving all aspects of training for experienced team members to include PIT training, cross training, efficiency coaching, certification and recertification, etc. Additional responsibilities include partnering with building leadership to evaluate and refine existing training programs, build training for new processes and initiatives, monitor and impact training effectiveness, and participate in continuous improvement initiatives as assigned.

About Chick-fil-A Supply

Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit cfa-supply.com. 

• Develops, refines, delivers and manages all new hire classroom and hands-on training for the Warehouse, including new hire progress checks and certification within the first 90 days
• Develops, refines, delivers and manages new hire PIT training/certification (classroom and hands-on) as well as recertification for experienced team members in the Warehouse
• Develops, refines, delivers and manages cross training for all Warehouse roles
• Maintains Warehouse Skills Matrix to ensure accurate records of capabilities and versatility for effective operational planning
• Identifies and drives best practices to increase the effectiveness of the training program
• Partners with Supervisors to identify process opportunities for experienced team members to increase efficiency and accuracy
• Partners with Supervisors to roll out and train new processes and initiatives as needed
• Recertifies experienced team members on systems, equipment, functions, safety and procedures
• Participates in the development and revision of SOP’s and Job Instructions to ensure consistency, efficiency and safety
• Ensures all training documents, materials and processes adhere to company SOP’s and policies
• Assists in developing, documenting and delivering safety programs and initiatives
• Participates in and lends process expertise toward Gemba walks, Kaizen events and other process improvement initiatives as assigned
• Capable of contributing in all outbound activities as needed, including picking, replenishment, loading, etc.

• 2+ years of warehouse experience
• Strong presentation, facilitation, and written/verbal communication skills
• Exemplary performance and safety record
• Certified on pallet rider, counterbalance, and hi-reach (cherry picker preferred)
• Proven record of working independently with little oversight - High degree of initiative and urgency
• Exceptional attention to detail and organization
• Thorough understanding of inbound and outbound operational priorities, dependencies, and processes
• Ability to build effective relationships at all levels of the organization
• Comfortable with Microsoft programs to include Word, Excel, Powerpoint, Office, etc.
• Solutions orientated proactive problem solver

• 3+ years of warehouse experience, preferably distribution
• Experience leading training and facilitating meetings