Chick-fil-A, Inc.

Principal Program Lead, HR Implementation

Posted Date 3 weeks ago(1/10/2023 4:50 PM)
Number of Openings
Job Locations
Min. Exp. (Yrs)
Job Function
Hidden (8725)


The Talent Partner serves as a strategic business advisor, providing HR consultation to staff and leaders and developing resources to match business needs as the organization grows. The Talent Partner will support the Talent Director in the design and execution of people strategy and initiatives across Chick-fil-A Supply. This role will be tasked with providing strategic and tactical HR consulting and thought leadership in the areas of organization development, leadership coaching, culture activation, sustainment and measurement, change management, program/project management, facilitation, performance management, employee engagement, and overall talent management.

About Chick-fil-A Supply

Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit


  • Partners with Talent Director to design people initiatives and talent strategies, and supports the communication and execution of initiatives and strategies across the network
  • Leads culture activation and sustainment across the network by developing, maintaining and promoting a culture that aligns with the Chick-fil-A Supply values of care, safety and excellence, in support of the Chick-fil-A Supply vision and strategy
  • Serves as a strategic thought partner to DC leaders by sharing internal and external best practices, planning and facilitating working sessions, and designing and executing employee engagement initiatives
  • Analyzes HR data and trends, leveraging people analytics and storytelling techniques to share visual messaging
  • Designs and oversees multiple, concurrent projects or deliverables, working collaboratively with teams to share learnings across the network, in support of business objectives
  • Partners with the to effectively design and deliver communication for leaders and staff

Behaviors most critical to this job:

  • Planning and Program Management: Accurately scopes length and difficulty of tasks and projects, sets objectives and goals, breaks down work into process steps, develops schedules and ownership, anticipating and adjusting for risks and roadblocks, and measures performance against goals.
  • Strategic Capability: Is able to independently assess an issue, conceive an insightful response, and create a plan/approach to the issue that nets a better overall outcome for the business.
  • Talent Assessment: Is a good judge of talent; can articulate the strengths and limitations of people inside or outside the organization after reasonable exposure; can accurately anticipating what people are likely to do in various situations.
  • Conflict Management: Steps into conflicts, seeing them as opportunities; reads situations quickly, demonstrating focused listening, can work out tough agreements and settle disputes equitably; can find common ground and achieve cooperation with minimum noise.
  • Organizational Agility: Is knowledgeable about how organizations work and how to get things done, both through formal channels and informal networking; understands the origin and reasoning behind key policies, practices and procedures; understands the culture of organizations.
  • Organizational Trust and Collaboration: Creates a broad network to exchange ideas and rally support, builds and maintains relationships at all levels, respects individual differences in perspective and background, recognizes and responds to the needs of others, acts to preserve relationships even during times of disagreement, promotes collaboration and removes obstacles to teamwork across the organization, and seeks to improve how leadership teams work together.

Minimum Qualifications

  • 7+ years of experience in an HR Business Partner and/or HR/OD project or consulting role
  • Bachelor’s degree in human resource development, business, or related field
  • Ability to build and maintain trust-based, collaborative relationships and influence others
  • Self-starter with natural tendency to take initiative and work independently
  • Proven experience managing multiple priorities and anticipating needs
  • Strong judgment, critical thinking, problem solving and consulting skills
  • Demonstrated experience and ability to influence, collaborate, negotiate, and obtain buy-in/alignment across multiple levels of an organization
  • Experience
  • Ability to handle confidential information with discernment and sensitivity
  • Excellent written and verbal communication skills
  • Strong proficiency in all Microsoft Office software and comfortable learning new software/systems

Preferred Qualifications

  • Advanced degree
  • 2 + years of experience leading culture related strategies
  • Extensive consulting experience in people practices
  • Strong program or project management experience
  • Startup experience
  • Experience in a distribution or manufacturing environment
  • PHR/SPHR or SHRM-CP or SHRM-SCP certified professional

Minimum Years of Experience


Travel Requirements


Required Level of Education

Bachelor's Degree

Preferred Level of Education

Masters Degree


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