Chick-fil-A, Inc.

Sr. Project Lead, PMO Facilities

Posted Date 2 months ago(2/13/2023 5:27 PM)
Number of Openings
Job Locations
Min. Exp. (Yrs)
Job Function
Hidden (178303)


Are you an organized problem solver who brings structure and attention to detail while being able to thrive in a start-up environment? Are you a self-starter who is dedicated to landing and delivering all aspects of a dynamic program through proactive leadership and rigorous implementation of program management best practices? We are looking for a program manager to lead and manage the end-to-end stand up of distribution centers and related facilities for Chick-fil-A’s new distribution/production network. This role will support and lead in a PMO capacity the end-to-end activity across all aspects of the Facilities team including: Transportation, Inventory Planning, Finance, Safety, Quality & Compliance, Information Technology, Public Communications, Warehouse Operations & Implementation, Restaurant Services, Operational Excellence, and Human Resources.


The Chick-fil-A Supply distribution service network is comprised of three components:

o   Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants

o   Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants

o   Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants


About Chick-fil-A Supply

A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants. 


Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.


This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.





  • Develop and lead end-to-end program tracking for all cross-functional critical path activities for multiple facilities from project kick-off through facility go-live
  • Work closely with cross-functional partners to determine annual and quarterly strategic initiatives to incorporate into broader Chick-Fil-A Supply Annual Planning and Objectives Goals Sub-Goals & Metrics (OGSM) process led by PMO
  • Partner with cross functional stakeholders to review network strategy initiatives to mobilize critical program management activities for implementation and execution of multi year distribution strategy
  • Provide leadership that drives overall program health for multiple work streams though collaboration, providing direction and employing the use of visual dashboards, Smartsheet workplans, and timely communication
  • Coordinate proactively with multiple Chick-fil-A stakeholders and partners to gather and report out on key tasks and milestone status and overall progress
  • Develop and manage Risk, Action, Issue and Decision (RAID) tracking across all functions, while simultaneously identifying risks at multiple levels within the program and escalating to develop mitigations appropriately
  • Supports PMO Network Implementation Manager on all cross functional facility implementation site projects
  • Coordinate weekly with Chick-fil-A Supply PMO Leadership to provide updates for tracking and forecasting at the Executive Level
  • Facilitate weekly leadership meetings to review and discuss program and RAID status, as well as ad-hoc coordination meetings with other program teams
  • Identify opportunities for increased program efficiency and develop processes and procedures for effective management of program, including facilitation of training and implementation
  • Provide thought leadership to leaders, team members and partners regarding effective program delivery solutions, stakeholder coordination, and teaming across multiple work streams; utilizing knowledge of program delivery best practices and understanding of key risks and mitigation options

Minimum Qualifications

  • 7+ years of project/program management experience
  • Ability to communicate well with team members and leaders to meet goals and deadlines
  • Ability to multi-task and drive execution across multiple priorities
  • Extensive knowledge of project management best practices and tools
  • Excellent at thoughtful and responsive communication - written, verbal and as a presenter
  • Experience in leading teams of 5+ direct reports throughout multiple locations on large dynamic projects with minimal supervision
  • Excellent at establishing, building and maintaining functional working relationships
  • Experience driving clarity in ambiguous situations/ environments
  • Excellent organizational skills and close attention to detail
  • Willingness to grow and take on new responsibilities, including identification of better ways of working
  • Proficient in Traditional (Waterfall) and Agile PM methodologies
  • Proficient in Microsoft Office suite of applications including Microsoft Project (or Smartsheet or equivalent)

Preferred Qualifications

  • 5+ years’ experience in Warehouse & Distribution Facility Design and Operations, Consumer Goods
  • Understanding of food distribution principles, related disciplines, and regulatory compliances
  • Familiarity with the design, principles, and operation of food production equipment
  • Basic understanding of material handling systems and equipment, automation, storage solutions, production equipment and the implementation and commissioning of various asset types across multiple distribution & production facilities
  • Project Management Professional (PMP) Accreditation
  • Experience with indirect procurement
  • Proficient in Smartsheet project tools

Minimum Years of Experience


Travel Requirements


Required Level of Education

Bachelor's Degree

Preferred Level of Education

Masters Degree


Business or Engineering

Minimum GPA (4.0 Scale)



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