Are you an organized problem solver who brings structure and attention to detail while being able to thrive in a start-up environment? Are you a self-starter who is dedicated to landing and delivering all aspects of a dynamic program through proactive leadership and rigorous implementation of program management best practices? We are looking for a program manager to lead and manage the end-to-end stand up of distribution centers and related facilities for Chick-fil-A’s new distribution/production network. This role will support and lead in a PMO capacity the end-to-end activity across all aspects of the Facilities team including: Transportation, Inventory Planning, Finance, Safety, Quality & Compliance, Information Technology, Public Communications, Warehouse Operations & Implementation, Restaurant Services, Operational Excellence, and Human Resources.

The Chick-fil-A Supply distribution service network is comprised of three components:

o   Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants

o   Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants

o   Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants

About Chick-fil-A Supply

A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants. 

Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.

This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.

• Develop and lead end-to-end program tracking for all cross-functional critical path activities for multiple facilities from project kick-off through facility go-live
• Work closely with cross-functional partners to determine annual and quarterly strategic initiatives to incorporate into broader Chick-Fil-A Supply Annual Planning and Objectives Goals Sub-Goals & Metrics (OGSM) process led by PMO
• Partner with cross functional stakeholders to review network strategy initiatives to mobilize critical program management activities for implementation and execution of multi year distribution strategy
• Provide leadership that drives overall program health for multiple work streams though collaboration, providing direction and employing the use of visual dashboards, Smartsheet workplans, and timely communication
• Coordinate proactively with multiple Chick-fil-A stakeholders and partners to gather and report out on key tasks and milestone status and overall progress
• Develop and manage Risk, Action, Issue and Decision (RAID) tracking across all functions, while simultaneously identifying risks at multiple levels within the program and escalating to develop mitigations appropriately
• Supports PMO Network Implementation Manager on all cross functional facility implementation site projects
• Coordinate weekly with Chick-fil-A Supply PMO Leadership to provide updates for tracking and forecasting at the Executive Level
• Facilitate weekly leadership meetings to review and discuss program and RAID status, as well as ad-hoc coordination meetings with other program teams
• Identify opportunities for increased program efficiency and develop processes and procedures for effective management of program, including facilitation of training and implementation
• Provide thought leadership to leaders, team members and partners regarding effective program delivery solutions, stakeholder coordination, and teaming across multiple work streams; utilizing knowledge of program delivery best practices and understanding of key risks and mitigation options

• 7+ years of project/program management experience
• Ability to communicate well with team members and leaders to meet goals and deadlines
• Ability to multi-task and drive execution across multiple priorities
• Extensive knowledge of project management best practices and tools
• Excellent at thoughtful and responsive communication - written, verbal and as a presenter
• Experience in leading teams of 5+ direct reports throughout multiple locations on large dynamic projects with minimal supervision
• Excellent at establishing, building and maintaining functional working relationships
• Experience driving clarity in ambiguous situations/ environments
• Excellent organizational skills and close attention to detail
• Willingness to grow and take on new responsibilities, including identification of better ways of working
• Proficient in Traditional (Waterfall) and Agile PM methodologies
• Proficient in Microsoft Office suite of applications including Microsoft Project (or Smartsheet or equivalent)

• 5+ years’ experience in Warehouse & Distribution Facility Design and Operations, Consumer Goods
• Understanding of food distribution principles, related disciplines, and regulatory compliances
• Familiarity with the design, principles, and operation of food production equipment
• Basic understanding of material handling systems and equipment, automation, storage solutions, production equipment and the implementation and commissioning of various asset types across multiple distribution & production facilities
• Project Management Professional (PMP) Accreditation
• Experience with indirect procurement
• Proficient in Smartsheet project tools