Chick-fil-A, Inc.

Lead Product Owner, TMS

Posted Date 2 months ago(3/30/2023 1:11 PM)
Number of Openings
Job Locations
Min. Exp. (Yrs)
Job Function
Hidden (178303)


The Enterprise Systems Lead – Transportation Solutions role is responsible for assessing, designing, and testing data flows, end-end issue resolution, configuration, and technical support for Chick-fil-A Supply, Bay Center Foods, Cold Storage, and Remote Prep Kitchens. This person also partners with each area of the Business to define, document, and consult on functional and technical requirements to support daily Operations and enable future growth of each Business.

As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.

The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components:

  • Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants
  • Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants
  • Transportation – Growing private fleet of delivery vehicles/assets that supply Chick-fil-A restaurants

About Chick-fil-A Supply
A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.


Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.


This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.


  • Define System Enhancements/Improvements based on Business Needs and requirements, along with technical capabilities.
  • Partner with other system’s stakeholders to define/validate new and existing integration touchpoints across the network.
  • Identify and document system gaps for product backlog for future enhancements/capabilities.
  • Provide industry and technical expertise in all areas of transportation for operational guidance and best practices.
  • Lead and execute the development of new and existing configurations, as well as supporting documentation that enables Change Management and End User Training.
  • Lead and own the Business Relationship with Software Vendors that delivers excellent Customer Service and responsiveness to the Business.
  • Provide 2nd Level Operational Support for end-end transportation solutions that includes advanced troubleshooting techniques and tools to minimize Business impacts.
  • Develop business case documentation along with financial justification and ROI for all initiatives. Partner with IT leadership to establish project approach and timeline.
  • Lead and execute the documentation of current-state and future-state business process requirements including data flows, configurations, and reporting needs.
  • Frontline support for new site implementations, major rollouts, etc. to ensure smooth and efficient adoption and stabilization.
  • Lead and execute Testing Phases for Implementations to ensure systems address business stakeholder needs from users’ point of view.
  • Manage simultaneous projects across all Entities to coordinate all aspects of implementation and delivery of tasks necessary for successful project execution.
  • Lead and coordinate all software version upgrades with Business Stakeholders and Software Vendors to ensure successful migrations and minimal business interruptions.


Business Requirements

    • Strong Operational experience with Transportation Management Systems and integrated products, having great perspective on how all user roles interact with the systems.
    • Deep understanding of the different components leveraged by the Transportation Management System, including Strategic Modeling, Tariffs/Rates, Optimization Parameter/Strategy constraints, Planned vs Actual Order Planning, Driver and Fleet Asset Assignment, Route Execution and Tracking, and various Shipping processes in the Distribution Center.
    • Deep understanding of data relationships to enhance System-to-System performance.
    • Working knowledge of a Shipment lifecycle moving through a Picking, Staging, Loading, Distribution/Yard, and


Delivery processes.

    • Strong experience and agility in a Start-up or new Business Development environment.
    • Customer Relations
    • Work closely with distribution centers, food production centers, fleet maintenance, and business partners to ensure optimal alignment.
    • Possess intimate knowledge of who the customers are and the ability to put others above himself/herself.
    • Demonstrate the ability to value both relationships and results.

Minimum Qualifications

  • Bachelor’s degree in Engineering, Computer Science, Business Administration, related field, or relevant experience.
  • 8+ years of experience in an IT Business/Systems Analyst or related role.
  • 8+ years of experience with Transportation Management Systems including Blue Yonder TM or equivalent system(s).
  • Excellent business communication and presentation skills.
  • Ability to effectively coordinate multiple projects involving multiple Entities, Departments, and External Consulting Teams.
  • Excellent interpersonal, analytical, organizational, and problem-identification-resolution skills.
  • Deep understanding of data requirements and integration flows.

Preferred Qualifications

  • Blue Yonder TMS / Cloud based TMS implementation and on-site support experience.
  • 10+ years of experience with Blue Yonder TMS integration, configuration, and support.
  • Telematics integration experience (ELD Maintenance, GPS, Temperature, other IoT etc.)
  • Yard Management System (YMS) / Dock Appointment Manager / Carrier Portal implementation, integration, and support experience.
  • Railcar transportation (non-intermodal) tracking, integration, and support experience.
  • Experience driving integrations between SaaS based enterprise systems and third-party stakeholders.
  • Experience with Master Data Management and Analytics across enterprise systems.
  • Business Process Management experience.

Minimum Years of Experience


Travel Requirements


Required Level of Education

Bachelor's Degree

Preferred Level of Education

Bachelors Degree


Supply Chain, Computer Science, Business Administration, Industrial Engineering, related field, or relevant experience


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