Chick-fil-A, Inc.

Sr. Business Process Analyst, Transportation Systems

Posted Date 3 weeks ago(5/10/2023 9:40 AM)
Number of Openings
Job Locations
Min. Exp. (Yrs)
Job Function
Hidden (178303)


The Sr. Business Analyst will work as part of the Business Process team and is responsible for designing, documenting, and implementing business processes across the network of Chick-fil-A internal distribution centers to ensure that they meet the needs of the business and operate effectively.  This candidate is responsible for  understanding business needs and working with business owners and the IT group to define technical requirements to support those needs.  Over the next several years, this role is expected to grow designing, implementing, and evaluating business processes across multiple distribution centers distributing ~$3B/yr. worth of product to Restaurants. This candidate will have the opportunity to create and integrate enterprise-level processes and will support the drive for supply chain innovation unique to the food service industry. 


About Chick-fil-A Supply

A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants. 

Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.

This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.


  • Understand business needs and engage with IT to translate needs to technical requirements
  • Benchmark business process capabilities and cross-process integration
  • Drive efficient and effective performance of business processes
  • Interact with the business stakeholders and subject matter experts to their business process requirements, analyze, document user’s needs, and perform gap analysis.
  • Work with process owners to understand their requirements to improve and automate how these processes and procedures are performed.
  • Support creation of training and communication material related to business processes
  • Support documentation and management of proposed, new, and existing business processes
  • Support vendor management as needed
  • Mapping and configuring business processes in Transportation Management Systems (TMS) and other products and suggesting work around solutions to ensure that the business requirements are addressed.
  • Participate in the project management of the implementation and enhancement of the TMS solution, including coordinating design and solution sessions with all key stakeholders.
  • Work closely with distribution center, CFA corporate, Operators, and business partners to ensure optimal alignment
  • Possess intimate knowledge of who the customers are and the ability to put others above himself/herself
  • Demonstrate the ability to value both relationships and results
  • Ability to navigate through a confrontational situation, ensuring all parties are treated with honor, dignity, and respect


Minimum Qualifications

  • Strong operational experience with enterprise platforms such as TMS and other transportation systems
  • Deep understanding of chain of custody for critical value streams such as lifecycle management and transportation operations 
  • Experience with business analysis and business process management
  • Deep understanding of data relationships to enable downstream performance
  • Working knowledge of innovations in supply chain and distribution center facilities
  • Familiar with start-up or new business development environments
  • Knowledgeable of and ensure compliance with food safety and general safety standards, quality specifications, local and governmental requirements
  • Exceptional problem solving and communication skills, detail oriented, creative, and has strong organizational skills
  • Able to anticipate needs, lead multiple projects, and manage shifting priorities

Preferred Qualifications

  • 8 years’ experience with TMS integration, configuration and support
  • Cloud based TMS implementation and on-site support experience
  • Telematics integration experience (ELD Maintenance, GPS, Temperature, other IoT etc.)
  • Yard Management System (YMS) / Dock Appointment Manager / Carrier Portal implementation, integration, and support experience
  • Railcar transportation (non-intermodal) tracking, integration, and support experience
  • Experience driving integrations between SaaS based enterprise systems and third-party stakeholders
  • Experience with Master Data Management and Analytics across enterprise systems
  • Business Process Management experience

Minimum Years of Experience


Travel Requirements


Required Level of Education

Bachelor's Degree




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