Chick-fil-A, Inc.

Transportation Supervisor

ID 2023-14280
Posted Date 4 weeks ago(8/29/2023 8:20 PM)
Number of Openings
Job Locations
Min. Exp. (Yrs)
Job Function
Operations Leadership


As the transportation supervisor, you will report to the night transportation operations manager and lead a team of drivers and navigators as well as interacting with dispatchers for the Chick-fil-A Supply Distribution Center in Cartersville, Georgia. Your leadership will ensure the delivery of exceptional customer service and seamless integration between the Distribution Center and Restaurants, as well as achievement of several key performance indicators. The transportation supervisor will also help drive continued innovation at an operation like no other in the food service industry.


A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A® restaurants. Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A believes it’s best able to serve current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs. This new subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.


As the transportation supervisor, you will be a catalyst for outstanding driver performance by conducting Restaurant delivery audits, optimizing driver/route assignments, identifying potential operational improvements, and leading the processing of trip reports and other documentation. You also will:

  • Troubleshoot issues with drivers during deliveries
  • Monitor data (i.e. payroll entries) to enable effective tracking of expenditure
  • Instill a culture of safety, engagement and positivity that reflects Chick-fil-A values and serves Restaurant Operators.
  • Monitor key performance indicators (KPIs) for outbound transportation
  • Rides along or behind drivers and navigators to coach performance and observations
  • Balance the needs of the Operator with the capabilities of the operation
  • Establish working relationships with store Operators as appropriate
  • Drive seamless integration between DC and Restaurant operations
  • Ensure compliance with federal, state and local DOT guidelines regarding routing time and drivers’ hours of service
  • Share feedback on performance of outbound transportation staff with the transportation manager
  • Support budget management of outbound transportation at the DC
  • Support Chick-fil-A vision and strategy
  • Drive innovation in transportation and the Distribution Center operation
  • Complete other activities as deemed valuable by management

Customer Relations
As the transportation supervisor, you above all work to ensure optimal collaboration between Chick-fil-A Supply, the Chick-fil-A Support Center, Restaurant Operators and business partners. You intimately know the needs of customers and are able to treat all parties with dignity and respect in difficult situations and maintain a positive, service-focused mindset.

Minimum Qualifications

To be successful in this role, you must:

  • Demonstrate functional knowledge and expertise in food service distribution:
    • Outbound transportation procedures and regulations
    • Routing
    • Transportation equipment
    • Performance metrics
  • Possess working knowledge of innovations in supply chain and outbound transportation and equipment
  • Prepare for a flexible schedule including weekends, holidays and rotating shifts
  • Shifts will typically be at night (e.g., from 6 p.m.- 7 a.m.)
  • Complete physically demanding work, including lifting up to 50 pounds on occasion
  • Be knowledgeable of and ensure compliance with all food safety and general safety standards and quality specifications
  • Minimum Relevant Experience: Seven or more years of experience with private fleet operations
  • A self-starter with excellent project management and organization skills
  • Highly motivated with strong interpersonal skills; a team player who can work independently when necessary
  • Keenly interested and engaged in finding solutions for continuous improvement
  • A detail-oriented but creative problem solver and communicator (both written and verbal)
  • Able to anticipate needs, lead multiple projects, and manage shifting priorities
  • Able to travel for 10 percent of the job

Preferred Qualifications

  • Experience working with cross-functional partners (HR, recruiting, security, finance, technology)
  • Excellent verbal and written communication skills
  • Knowledge of federal, state and local government regulatory requirements for driver labor scheduling and safety
  • Experience in food service delivery leadership role
  • Proficient in Microsoft Word, Excel, Outlook, and Access; experience with WMS, TMS, and YMS solutions

Minimum Years of Experience


Travel Requirements


Required Level of Education

High School

Preferred Level of Education



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