Chick-fil-A, Inc.

Transportation Manager

ID 2023-14447
Posted Date 2 weeks ago(9/6/2023 1:10 PM)
Number of Openings
Job Locations
US-TX-San Antonio
Min. Exp. (Yrs)
Job Function
Operations Leadership


The Transportation Manager will lead the execution of safe, effective, and efficient outbound transportation at the new Chick-fil-A Supply Distribution Center (DC) in San Antonio, TX. The Transportation Leader will have the opportunity to refine and improve outbound transportation procedures and service standards for the operation, helping drive continued innovation at an operation like no other in the food service industry. Most importantly, this person will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.


This position requires a leader who can call upon a diverse range of skills and experiences to support overall operations. The role is highly interdependent with the other divisions of the distribution center and Chick-fil-A Supply Services, requiring the Transportation Leader to foster relationships with a wide range of people to execute their responsibilities. This calls for a dynamic leader who has a heart for service and compassion coupled with a mind for effectively supporting the management of the business. Furthermore, this role will be uniquely challenged with their participation in the stand up of a brand-new DC and the testing and refinement of a new facility implementation playbook to assist in the stand up of future facilities.


About Chick-fil-A Supply

Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit


As the transportation manager, you will lead a team of supervisors, drivers, and navigators to ensure the on-time, safe and affordable delivery of product to Restaurants. In addition to leading the training and development of supervisors, drivers, and navigators, you will instill a culture of safety, engagement and positivity that reflects Chick-fil-A Supply values and serves Restaurant Operators.

Your other duties will include:

  • Improving upon and executing outbound transportation procedures and service standards
  • Assessing the cost and performance of current and alternative outbound transportation procedures and service standards
  • Leading resource planning for outbound transportation staff and communicating to staffing lead
  • Leading daily scheduling for outbound transportation and coordinating backhaul
  • Working with the safety leader to ensure compliance of outbound transportation with federal, state and local government regulations (e.g., driver logs, DOT regulations, etc.)
  • Supporting regulatory and internal audits of operations
  • Evaluating operational results and communicating those results to DC leadership
  • Coordinating with service providers
  • Defining and communicating outbound transportation equipment needs (e.g., tractors and trailers)
  • Defining key performance indicators (KPIs) for outbound transportation and delivery service
  • Balancing the needs of the Operator with the capabilities of the operation
  • Managing the budget of outbound transportation at the DC
  • Supporting Chick-fil-A vision and strategy
  • Driving innovation in the distribution center operation
  • Utilizing and managing TMS, Telematics & proprietary Delivery Applications
  • Completing other activities as deemed valuable by management

Minimum Qualifications

  • 7+ years of experience in outbound distribution operations, transportation, food distribution, and/or private fleet responsibility
  • Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner
  • Demonstrated functional knowledge and expertise in distribution, including outbound transportation procedures and regulations, routing, transportation equipment, performance metrics, and supplier management
  • Working knowledge of innovations in supply chain and outbound transportation and equipment
  • Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements
  • Ability to work a swing shift and be present to lead your team at night at least 50% of the time
  • Exceptional organization, attention to detail, and communication skills
  • Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated with honor, dignity, and respect
  • Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions

Preferred Qualifications

  • 10+ years of leadership experience in a distribution or manufacturing with outbound transportation, food distribution, and private fleet responsibility
  • Experience with private fleet operations
  • Experience in a start-up environment
  • Demonstrated success in operations and people leadership

Minimum Years of Experience


Travel Requirements


Required Level of Education

High School

Preferred Level of Education

Bachelors Degree


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