Chick-fil-A, Inc.

Supervisor, Warehouse and Transportation

ID 2023-14472
Posted Date 3 months ago(7/7/2023 6:31 PM)
Number of Openings
Job Locations
Min. Exp. (Yrs)
Job Function
Operations Leadership


The Warehouse and Transportation Operations Supervisor will lead a group of warehouse staff and delivery drivers for the new Chick-fil-A Supply Market Distribution Center (MDC) in Nashville. This individual, in collaboration with other leaders, will be responsible for executing safe and effective operations that meet the needs of the organization and its employees. Reporting directly to the facility General Manager (GM), this person will lead a team dedicated to delivering exceptional customer service for Chick-fil-A restaurant Operators while ensuring safety and achievement of several critical key performance indicators (KPIs). The Operations Supervisor will help drive the operations of the distribution center and will enable supply chain innovation unique to the food service industry. Most importantly, this person will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.


About Chick-fil-A Supply

Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit


  • Motivate, staff, schedule, and support a dynamic team responsible for receiving, picking, loading, delivering, transporting, unloading, and completing other warehouse tasks
  • Closely collaborate with MDC leaders to identify and resolve operational bottlenecks
  • Collaborate with the AGM regarding staff performance; identify and drive areas of improvement; and recognize team members’ outstanding performance
  • Optimize driver/route assignments, including ensuring compliance with federal, state and local DOT guidelines regarding routing time and drivers’ hours of service
  • Troubleshoot issues with drivers during deliveries
  • Conduct restaurant delivery audits to ensure outstanding driver performance and to identify areas of operational improvements
  • Lead the processing of trip reports and other documentation
  • Monitor data (i.e. payroll entries) to enable effective tracking of expenditure
  • Support budget management of outbound transportation at the DC
  • Establish working relationships with store Operators as appropriate, driving the seamless integration between the DC and Restaurant operations and act as a liaison, balancing the needs of the Operator with the capabilities of the operation
  • Deliver high service levels to Operators and achieve Key Performance Indicators (KPIs)
  • Train and develop a strong team
  • Support the Chick-fil-A vision and strategy by building a culture that aligns with the Chick-fil-A Supply values of care, safety, and excellence
  • Work closely with the Nashville and Cartersville DC Leadership Teams, CFA Supply Services, and various business partners to ensure optimal alignment and collaboration
  • Complete other activities as required

Minimum Qualifications

  • High school degree or similar
  • 5+ years of experience in operational and/or private fleet leadership
  • Demonstrated experience with and functional knowledge of food service distribution, including warehousing, operations (including Six Sigma and Lean), outbound transportation procedures and regulations, engineering standards, warehouse equipment, and performance metrics
  • Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements
  • Ability to complete physically demanding work, including consistently lifting up to 50 pounds
  • Ability to work a flexible schedule, including nights (10 p.m.-8 a.m.), weekends, holidays, and rotating shifts
  • Demonstrated ability to value both relationships and results and to put others above themselves
  • Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner
  • Exceptional organization, attention to detail, and communication skills
  • Strong ability to negotiate and resolve conflict by navigating

Preferred Qualifications

  • 7+ years of experience in warehouse operations and/or private fleet operations, supporting in a food distribution or food manufacturing environment
  • Experience in a start-up environment
  • Demonstrated success in operations and people leadership
  • Experience with a warehouse management system
  • Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions
  • Class A or B CDL
  • Knowledge of federal, state and local government regulatory requirements for driver labor scheduling and safety
  • Demonstrated success in operations and people leadership
  • Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions

Minimum Years of Experience


Travel Requirements


Required Level of Education

High School

Preferred Level of Education

Associates Degree


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