Chick-fil-A, Inc.

Product Owner- Maintenance Management Systems

ID 2023-14926
Posted Date 2 months ago(4/8/2024 3:26 PM)
Posting Location : Postal Code
Min. Exp. (Yrs)
Job Function
Information Technology


The Lead Technical Product Owner, Regulatory & Compliance – CMMS (Computerized Maintenance Management Systems) role is responsible for testing data flows, issue resolution, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot.  This person also partners with each area of the Business to define, document, and consult on functional and technical requirements to support daily Operations and enable future growth of each Business.

As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.

The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components:

  • Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants
  • Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants
  • Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants


  • Define System Enhancements/Improvements based on Business Needs and requirements, along with technical capabilities
  • Partner with other system’s stakeholders to define/validate new and existing integration touchpoints across the network
  • Identify and document system gaps for product backlog for future enhancements/capabilities
  • Lead and execute the development of new and existing configurations as well as supporting documentation that enables Change Management and End User Training across multiple systems
  • Provide 2nd Level Operational Support for CMMS systems that includes advanced troubleshooting techniques and tools to minimize Business impacts
  • Partner with IT leadership to establish project approach and timeline
  • Lead and execute the documenting of the current-state and future-state business process requirements including data flows, configurations, and reporting needs
  • Frontline support for new site implementations, major rollouts, etc. to ensure smooth and efficient adoption and stabilization
  • Lead and execute Testing Phases for Implementations to ensure systems address business stakeholder needs from users’ point of view
  • Manage simultaneous projects across all Entities to coordinate all aspects of implementation and delivery of tasks necessary for successful project execution
  • Lead and coordinate all software version upgrades with Business Stakeholders and Software Vendors to ensure successful migrations and minimal business interruptions


Business Requirements

  • Strong Operational experience with CMMS systems, having great perspective on how users interact with the system
  • Deep understanding of the different components leveraged by each business while utilizing CMMS systems, including Manufacturing and Distribution requirements
  • Deep understanding of data relationships to enable System-to-System performance
  • Working knowledge of how CMMS systems are utilized at Manufacturing sites and Distribution Centers
  • Strong experience in a Start-up or new Business Development environment


Customer Relations

  • Work closely with distribution centers, food production centers and business partners to ensure optimal alignment
  • Possess intimate knowledge of who the customers are and the ability to put others above himself/herself
  • Demonstrate the ability to value both relationships and results

Minimum Qualifications

  • Bachelor’s degree in Engineering, Computer Science, Business Administration, related field, or relevant experience
  • 8+ years of experience in an IT Business Analyst or related role
  • 8+ years of experience with Computerized Maintenance Management Systems (CMMS) or equivalent systems
  • Excellent business communication and presentation skills
  • Ability to effectively coordinate multiple projects involving multiple Entities, Departments, and External Consulting Teams
  • Excellent interpersonal, analytical, organizational, and problem-solving skills
  • Deep understanding of data requirements and flows

Preferred Qualifications

  • Cloud based Enterprise System experience
  • 10+ years of experience with Computerized Maintenance Management Systems (CMMS) in a Manufacturing and/or Distribution Environment
  • 10+ years of configuration and support of Computerized Maintenance Management Systems (CMMS)
  • Experience driving integrations between SaaS based enterprise systems and third-party stakeholders
  • Experience with Master Data Management across enterprise systems
  • Business process management experience

Minimum Years of Experience


Travel Requirements


Required Level of Education

Bachelor's Degree

Preferred Level of Education

Bachelor's Degree


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