Chick-fil-A, Inc.

Sr. Technician, Power, Automation and Controls (PAC)

ID 2023-14955
Posted Date 1 month ago(8/21/2023 11:18 AM)
Number of Openings
Job Locations
Min. Exp. (Yrs)
Job Function


The Sr Technician, Power Automation and Controls will be a technical SME responsible for assisting the Controls Engineer in equipment uptime, continuous improvement, troubleshooting, and maintaining the Warehouse Execution System (SynQ) and Warehouse Control System (BCI) within the Distribution Warehouse. This individual will be working with state-of-the-art industrial controls hardware and will be working with a diverse team to help deliver automation processes to the highest standards. This individual will be joining the Chick-fil-A Supply LLC. family with the goals of being able to provide a caring, consistent, and reliable service through its distribution networks helping support Chick-fil-A restaurants and their communities.


As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.

The Chick-fil-A Supply service networks are comprised of two components:

  • Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants
  • Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants


Business Requirements

  • Strong technical background to help troubleshoot and eliminate tough problems, as well as implement new solutions
  • Manage and coordinate warehouse systems events either through WMS (Warehouse Management System) or WES (Warehouse Execution System)
  • Handle level 1 events and outages either with WMS or WES and escalate to the proper channels
  • Capable of moving compliant product and non-compliant product in systematic and controlled fashion
  • Primary point of contact for cycle counts, recall’s, etc
  • Primary Back up to the Controls Engineer during nights, holidays, travel, or any unforeseen events preventing the engineer from being physically onsite
  • Assist Controls engineer with controls hardware upgrades, obsolescence, and failures
  • Primary Back up to the Controls Engineer for PLC, Drive, Decentralized IO module, etc. troubleshooting
  • Comfortable troubleshooting code for PLC application in ladder logic, function block or structured text
  • Comfortable with troubleshooting visualization screens (HMI’s, Thin Clients, etc.) in FTView Studio, Ignition, etc
  • Work in environments that requires Arc Flash Protection PPE for low voltage environments. Environments will never exceed 480VAC 3 phase- environments
  • Capable of developing a Root Cause Analysis and drive work in systematic and structured form


Customer Relations

  • Capable of working with a diverse team to help drive out losses and improve performances. Cross Disciplinary team includes and is not limited to: Industrial Engineers, Operations Managers, Operator Techs, Maintenance Techs, Foods Safety and Environmental Health and Safety
  • Capable of leveraging and managing different 3rd party contractors and OEMs
  • Possess intimate knowledge of who the customers are and the ability to put others above himself/herself
  • Demonstrate the ability to value both relationships and results.

Minimum Qualifications

Soft Skills:

  • Capable of learning in a dynamic, complex environment
  • An aptitude for communicating insights and collaborating across teams/organizations
  • Physical ability to work on and around industrial equipment, including frequent climbing of stairs, confined spaces, elevated positions, etc
  • Ability to effectively coordinate between several vendors, partners, OEM’s and consulting teams
  • Excellent interpersonal, analytical, organizational, and problem-solving skills
  • Capable of working rotating shifts, and potentially only evening shifts
  • Stand on concrete floors for an extended period

Technical Skills:

  • Capable of troubleshooting and eliminating losses by analyzing ladder logic and improving through a structured change management process
  • Beginner experience programming in ladder logic, function block and structure text in Rockwell Platforms
  • Beginner experience developing HMI screens in both FTView Machine Edition and Site Edition platforms
  • Capable of interpreting and analyzing single line diagrams, P&IDs, and equipment electrical prints
  • Capable of working with different classes of sensors, drives, servos, motors, and controllers in an industrial setting
  • Competent in using tools like a multimeter, voltmeter, oscilloscope, megger, and other tools to identify the root cause of a potential failure
  • Robotics and Industrial Vision experience is not obligatory but must be willing to learn the basics to help eliminate losses on the floor

Preferred Qualifications

  • Associates degree from a technical college with studies focused on: Electrical Power and Controls, Automation Technician, Industrial Systems, Robotics and Industrial Controls Technology, Computer Science
  • Demonstrated experience working in an Industrial, Manufacturing and/or Distribution environment
  • Beginner to Intermediate understanding of circuit design, derating, and hardware integration
  • Understanding of both single phase and three phase electrical circuits
  • Basic understanding of OSHA requirement for the electrical space
  • Familiarity with robotic controllers and applications, and capable of learning up to 6 axis coordinated articulating arms
  • Experience working with a Warehouse Management System, ideally Manhattan
  • Experience working with either a Warehouse Execution System or Warehouse Control System
  • Programming knowledge and experience desired, i.e., Python, LabVIEW, Java, C#, MATLAB, etc

Minimum Years of Experience


Travel Requirements


Required Level of Education

Associate's Degree

Preferred Level of Education

Bachelors Degree


Electrical or Mechanical Engineering

Minimum GPA (4.0 Scale)

3.0 or higher


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