Chick-fil-A, Inc.

Sr. Driver Trainer, Implementation

ID 2023-15033
Posted Date 1 month ago(8/16/2023 4:44 PM)
Number of Openings
Job Locations
Min. Exp. (Yrs)
Job Function


As the Implementation Transportation Trainer, you will own a critical element of onboarding for new drivers and navigators in new and existing facilities. You will also be responsible for driving all aspects of training for new and occasionally experienced drivers to include PACE and other safety training, efficiency coaching, certification and recertification, etc. Additional responsibilities include partnering with the implementation team to evaluate and refine existing training programs, build training for new processes and initiatives, monitor and impact training effectiveness, and participate in continuous improvement initiatives as assigned in locations as needed. You will also be occasionally called upon to support our growing network in contingency operations, supporting our partners and our own distribution centers in exceptional times.


Reporting to an Implementation Transportation Project Leader, this role will require regular and consistent travel, generally on a weekly basis, on or over a weekend and/or holidays at times, to the various locations of new facilities or markets in need of support. The work could take place during the day or overnight, as required.


This role will serve on a diverse, dynamic, and fast-paced team at the forefront of our business’s growth and expansion. The individual will be called upon to work at a high rate and with high quality across multiple different activities, stakeholders, and locations. We urge any applicant to thoroughly consider the travel requirements, the variety of assignments, the frequency of task switching, and the expectations around cultural accretion before applying.


A note on location requirements:

Given the nature of this role, the individual must live within 60 miles of large regional airport and/or an existing Chick-fil-A Supply distribution center. As noted, individuals will be expected to travel weekly to conduct training activities, support operations implementation efforts, and conduct contingency operations. These activities could take place in our Atlanta-based training center, an existing facility, a start-up facility, or a partner facility across the country. As needed between implementation assignments, individuals will be expected to report to an existing distribution center, perhaps not in their home market, to safely complete normal driver tasks and functions at a high-level of proficiency.


  • Assists in the implementation of culture in new facilities and serves as standard bearer of care, safety, and excellence in their actions and conversations
  • Serves as a leader of peers and provides relevant coaching and feedback as required in the course of administering training activities
  • Conducts road tests during new facility hiring events, providing meaningful input into the evaluation of potential hires
  • Assists with the developing, refining, delivering and managing of all new hire classroom and hands-on training for Transportation, including new hire progress checks and certification within the first 30 days
  • Assists with the developing, refining, delivering and managing PACE training and general safety training for new hires as well as currency training for experienced team members
  • Conducts audits of process and procedure to ensure adherence and measure new building stability
  • Partners with the leadership team in Identifying best practices to increase the effectiveness of the training program for new hires and experienced team members
  • Partners with the leadership team to identify process opportunities for experienced team members to improve safety, efficiency, or quality of work including performing PACE, safety or process orientated observations and audits as assigned
  • Participates in and lends process expertise toward Kaizen events and other process improvement initiatives as assigned
  • Partners with the leadership team to roll out and train new processes and initiatives as needed
  • Recertifies team members on systems, equipment, functions, safety and procedures
  • Participates in the development and revision of SOP’s and Job Instructions to ensure consistency, efficiency and safety
  • Works with content creators to ensure all training documents, materials and processes adhere to company SOP’s and policies
  • Assists in developing, documenting and delivering safety programs and initiatives
  • Active and effective member of Safety Committee
  • Complete contingency missions as the need arises
  • Learn, complete with proficiency, and train warehouse activities in a backfill capacity to warehouse trainers
  • Capable of performing all delivery duties as needed

Minimum Qualifications

Required Business Qualifications:

  • 5 years driving with a CDL-A
  • Strong presentation, facilitation, and written/verbal communication skills
  • Exemplary record of performance, safety, driving history and culture
  • Clean MVR
  • Proven record of working independently with little oversight - High degree of initiative and urgency
  • Exceptional attention to detail and organization
  • Thorough understanding of transportation operational priorities, dependencies, and processes
  • Ability to build effective relationships at all levels of the organization
  • Comfortable with Microsoft programs to include Word, Excel, PowerPoint, etc
  • Solutions orientated proactive problem solver

Preferred Qualifications

  • 10+ years driving with a CDL-A
  • Associates or Bachelor’s Degree
  • Food or beverage delivery experience
  • Experience leading training and facilitating meetings
  • Experience as a CDL Behind The Wheel Trainer
  • Transportation Leadership experience
  • Warehousing experience

Minimum Years of Experience


Travel Requirements


Required Level of Education

High School


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