Chick-fil-A, Inc.

General Manager II, CFA Supply Charlotte

Posted Date 5 months ago(1/23/2024 11:58 AM)
Work Location
Kannapolis, NC
Posting Location : Postal Code
Min. Exp. (Yrs)
Job Function
Operations Leadership


The General Manager (GM) will serve as the leader of supply chain operations at the at the new Chick-fil-A Supply Distribution Center (DC) in Charlotte, North Carolina. This individual, in collaboration with other leaders, will be responsible for executing safe and effective operations that meet the needs of the organization and its employees. This person will lead the workforce in distributing millions of cases of inventory annually to Chick-fil-A Operators throughout the Southeast. The GM will help drive the operations of the distribution center and will enable supply chain innovation unique to the food service industry. Most importantly, this person will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.


This position requires a leader who can call upon a diverse range of skills and experiences to support overall operations. The role is highly interdependent with the other divisions of the distribution center and Chick-fil-A Supply Services, requiring the GM to foster relationships with a wide range of people to execute their responsibilities. The GM will work closely with Chick-fil-A Supply’s Senior Leadership Team (SLT) as well as DC leaders across the network to continually improve the operation’s performance, productivity, efficiency, and profitability through effective supply chain management methods and strategies. This calls for a dynamic leader who has a heart for service and compassion coupled with a mind for effectively supporting the management of the business. Furthermore, this role will be uniquely challenged with their participation in the stand up of a brand-new DC and the testing and refinement of a new facility implementation playbook to assist in the stand up of future facilities.


About Chick-fil-A Supply

Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit



  • Lead a food service distribution center operation with a safety mindset
  • Act as a liaison, balancing the needs of the Operator with the capabilities of the operation
  • Lead and engage a workforce of 100 people with specific ownership of and focus on various functions within the building
  • Design, implement, manage, and improve market distribution center operations
  • Deliver high service levels to Operators and achieve Key Performance Indicators (KPIs)
  • Participate in the oversight of the P&L of the market distribution center operation
  • Drive innovation in all areas of the market distribution center operations
  • Support Chick-fil-A vision and strategy by building a culture that aligns with the Chick-fil-A Supply values of care, safety and excellence
  • Complete other activities as deemed valuable by leadership

Relationship Management:

  • Work closely with CFA Supply Senior Leadership Team, CFA Inc. Supply Chain, Operators, and various business partners to ensure optimal alignment and collaboration
  • Demonstrate the ability to value both relationships and results and to put others above themselves
  • Recruit, train, and develop a strong team

Minimum Qualifications

  • 7+ years of experience in distribution, manufacturing, or other relevant supply chain field management, including 3+ years in a leadership position
  • Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner
  • Understanding of production and inventory control theories and practices
  • Functional knowledge of designing, managing, and executing distribution center operations
  • Knowledge of general accounting practices and P&L
  • Demonstrated experience and success with process improvement and efficiency, including establishing and managing KPIs
  • Working knowledge of inbound logistics, warehousing, IT systems, and outbound logistics in the distribution industry
  • Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements
  • Exceptional organization, attention to detail, and communication skills
  • Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated with honor, dignity, and respect
  • Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions

Preferred Qualifications

  • 8+ years leading large scale DC Operations
  • Experience managing in a food distribution or food manufacturing environment
  • Experience in a start-up environment
  • Demonstrated success in operations and people leadership
  • Experience with building and managing to budgets; ownership of P&L categories
  • Demonstrated ability to perform effective short-term and long-range planning

Minimum Years of Experience


Travel Requirements


Required Level of Education

High School

Preferred Level of Education

Bachelor's Degree


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