Chick-fil-A, Inc.

Lead Warehouse Team Member - Charlotte, NC

ID 2023-15078
Posted Date 2 months ago(4/4/2024 10:21 AM)
Work Location
Kannapolis, NC
Posting Location : Postal Code
Min. Exp. (Yrs)
Job Function


A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A® restaurants. Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A believes it’s best able to serve current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs. This new subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.


As the Lead Warehouse Team Member, you will own a set of critical tasks and functions as part of the daily execution of warehouse work and training. As a coordinator, you will be responsible for managing workflows across the facility, planning labor, moving resources, interacting with inbound carriers, administrating work in our various systems, and generally managing the daily operation. As a trainer, you will own the training for new and experienced warehouse team members, including PIT training, cross training, efficiency coaching, certification and recertification, etc. In all functions, you will partner with building leadership to plan daily and weekly labor needs, ensure we meet our daily operational goals, evaluate and refine existing training programs, build training for new processes and initiatives, monitor and impact training effectiveness, and participate in continuous improvement initiatives as assigned.



  • Preparing staffing plans and executing adjustments as needed to ensure operational goals are met daily; escalating to leadership when necessary to avoid
  • Planning, allocating, and coordinating all activities in the WMS
  • Manages movement of resources to optimize dock flow.
  • Monitoring order changes/revisions/removals – planning and executing necessary order adjustments in WMS/JDA system including assigning this work for completion.
  • Coordinating with the Customer Service and Transportation teams to fulfill urgent delivery and will call request.
  • Aligning and executing the release of work to the picking queue to facilitate staging and loading in stop order.
  • Assignment of emergency replenishment tasks to fulfill priority/transfer orders.
  • Printing Transfer paperwork.
  • Coordinating with Transportation team to complete pre-load trailer inspections and manage the pre-cooling of trailers according to temperature zone specifications prior to loading.
  • Identifying and resolving any loading issues.
  • Printing end-of-day packing slips and performing end-of-day reconciliation to validate the successful fulfillment of orders.
  • Tracking the status of inbound purchase orders, scheduling deliveries, distributing daily schedule, and tracking the status of inbound trucks
  • Working with both internal and external parties to gather required information for any overage, shortage, or damaged item that is received; disseminating OS&D information to all stakeholders and tracking resolution. 
  • Ensuring an organized work area is maintained and that all documents, both digital and paper, are easily retrieved including BOLs, OS&D's, and other inbound documentation.
  • Maintaining and providing timely and accurate information for various stakeholders including purchasing, vendors, security and internal leadership. Includes updating various MS Excel Worksheets and WMS Apps (By Appointment) to ensure data integrity and efficient operations.
  • Monitoring and managing receiving email including:
    • Replying to appointment requests.
    • Proactive communication to late appointment/carriers.
    • Communication to planning team when an appointment has not been scheduled in a timely manner.
    • Monitoring Armada communication and providing edits/corrections when necessary.
  • Capable of contributing in all inbound and outbound activities as needed.



  • Develops, refines, delivers and manages all new hire classroom and hands-on training for the Warehouse, including new hire progress checks and certification within the first 90 days.
  • Develops, refines, delivers and manages new hire PIT training/certification (classroom and hands-on) as well as recertification for experienced team members in the Warehouse.
  • Develops, refines, delivers and manages cross training for all Warehouse roles.
  • Maintains Warehouse Skills Matrix to ensure accurate records of capabilities and versatility for effective operational planning.
  • Identifies and drives best practices to increase the effectiveness of the training program.
  • Partners with Supervisors to identify process opportunities for experienced team members to increase efficiency and accuracy.
  • Partners with Supervisors to roll out and train new processes and initiatives as needed.
  • Recertifies experienced team members on systems, equipment, functions, safety and procedures.
  • Participates in the development and revision of SOP’s and Job Instructions to ensure consistency, efficiency and safety.
  • Ensures all training documents, materials and processes adhere to company SOP’s and policies.
  • Assists in developing, documenting and delivering safety programs and initiatives.
  • Participates in and lends process expertise toward Gemba walks, Kaizen events and other process improvement initiatives as assigned.
  • Capable of contributing in all outbound activities as needed, including picking, replenishment, loading, etc.

Minimum Qualifications

Required Business Qualifications:

  • 2+ years of warehouse experience
  • Strong presentation, facilitation, and written/verbal communication skills
  • Exemplary performance and safety record
  • Certified on pallet rider, counterbalance, and hi-reach (cherry picker preferred)
  • Proven record of working independently with little oversight - High degree of initiative and urgency
  • Exceptional attention to detail and organization
  • Thorough understanding of inbound and outbound operational priorities, dependencies, and processes
  • Ability to build effective relationships at all levels of the organization
  • Comfortable with Microsoft programs to include Word, Excel, Powerpoint, Office, etc.
  • Solutions orientated proactive problem solver

Preferred Qualifications

  • 3+ years of warehouse experience, preferably distribution
  • Experience leading training, facilitating meetings, managing operations, and resolving exceptions.

Minimum Years of Experience


Travel Requirements


Required Level of Education

High School

Preferred Level of Education

Associate's Degree


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