Chick-fil-A, Inc.

Automation & Technology Maintenance Supervisor

ID 2023-15390
Posted Date 1 day ago(4/23/2024 12:19 PM)
Work Location
Hutchins, TX
Posting Location : Postal Code
Min. Exp. (Yrs)
Job Function


The Facility Maintenance Supervisor reports to the Facility Maintenance Manager and works in alignment with the Facility Maintenance Lead. The Maintenance Supervisor is responsible for supervising a team of maintenance technicians in the day-to-day operations of maintaining the Chick-fil-A Supply Distribution Center (DC) in Hutchins, TX. The Maintenance Supervisor will be responsible for supporting the Maintenance Manager in developing and implementing the maintenance program for the site throughout the new facility implementation. Once the site is up and running, this role will be responsible for supporting the site Maintenance Manager in managing the day-to-day maintenance activities, including trouble-shooting complex problems, assist with managing third-party facilities management providers, and leading the maintenance team operations. This role will work closely with site leadership, operations team members, truck drivers, equipment operators, etc., in addition to the Safety, Quality, and Compliance Lead, to ensure the mission of the DC is fulfilled.


About Chick-fil-A Supply

Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit


  • Lead the technician team’s maintenance activities of the building envelope, building equipment, space occupied by Chick-fil-A Supply, and common areas of the site including directing/monitoring work performed by in-house team and third-party contractors
  • Operate as a supervisor and leader to monitor the maintenance team’s performance and completion of maintenance activities including complex assignments through constructive feedback and coaching.
  • Develop and deliver formal individual performance reviews supporting the growth and development of the technician team.
  • Assist the Maintenance Manager in overseeing the activities/performance of the third party providers
  • Serve as an escalation point to help resolve maintenance or team related issues
  • Support Maintenance Manager in the development of strategies and plans to be aligned with operational needs, minimize risks, and maximize efficiency of the assets and maintenance team
  • Ensure maintenance operations are performed in a reliable and cost-effective manner in compliance with safety, quality, compliance requirements and industry standards, and Chick-fil-A SOPs; understand new/planned regulatory changes and its impact on operations and required staffing
  • Support Maintenance Manager in the day-to-day supervision of maintenance systems, processes, and documentation associated with efficient and high performing maintenance organizations
  • Assist with inspections of the building shell, building equipment, and operations to pro-actively identify issues and ensure compliance with required maintenance standards
  • Perform regular walk throughs of the building to identify areas that need repairs or that shows signs of problems
  • Identify reoccurring problems related to staffing issues or processes and identify possible solutions
  • Support Maintenance Manager in monitoring team performance and developing process improvement initiatives
  • Support the coordination and communication with site leadership to discuss/coordinate activities that might impact each other from an operational and safety standpoint
  • Promote clear and open communication to cultivate good relations between the maintenance team and other departments
  • Check accuracy of activities performed by Maintenance Technicians and demonstrate knowledge of facility operations
  • Monitor shift schedule/workload to ensure reactive (corrective and emergency), preventive, and predictive maintenance is scheduled/completed in a timely manner and work closely with Maintenance Manager, Maintenance Lead, Maintenance Planner/Scheduler, and operations to coordinate/schedule and accomplish equipment and facility repairs
  • Demonstrate planning and people leadership abilities to help coordinate with the Maintenance Manager
  • Track open work orders to ensure they are completed in a timely manner and accurate and complete information is entered into the system
  • Ensure maintenance and facilities management records are properly maintained and safeguarded
  • Maintain equipment in accordance with manufacturer specs and warranty agreement including preventive maintenance and use of spare parts
  • Support Maintenance Manager in monitoring performance and developing process improvement initiatives
  • Participate in the opex and capital planning process and repair vs. replace decisions
  • Support Maintenance Manager in the selection/governance of third-party providers
  • Ensure housekeeping, productivity, and quality of work standards are maintained
  • Support compliance audits and quality assurance reviews; review performance reports and take corrective actions
  • Support and conduct team training on required activities and desired outcomes; ensures the maintenance SOPs complied with and are routinely reviewed and updated
  • Coach team through effective execution, building capability and ownership of systems
  • Support Chick-fil-A Supply Sustainment's initiatives to reduce energy consumption and waste generation

Minimum Qualifications

  • High school diploma; certified maintenance technician
  • 7+ years of experience in maintenance within food manufacturing and distribution operations or similar operations; 3+ years of experience in a supervisory role
  • Multi skilled electrical and mechanical disciplines, including hydraulic maintenance and troubleshooting experience
  • Maintenance supervisory experience
  • Proficient in equipment maintenance, mechanical design, and assembly
  • Knowledge of industry-leading practices and suggestions/solutions for continuous improvement
  • Ability to evaluate and quantify operational and maintenance risks; possesses an uncompromising commitment to food safety for customers and overall safety for the organization and its employees
  • Ability to anticipate needs, multitask, manage shifting priorities, and work in a fast-paced environment
  • Ability to think on one’s feet, solve problems, and learn quickly
  • Experience leading and coaching maintenance teams
  • Highly motivated with strong interpersonal skills and leadership abilities
  • Ability to delegate tasks and clearly communicate instructions and expectations
  • Ability to spot/resolve conflicts between team members and work with different personalities
  • Availability for on-call support and shift flexibility, as needed
  • Excellent written/verbal communication skills
  • Ability to work in both a distribution/production environment and a corporate environment
  • Proficiency in Microsoft Office Suite

Preferred Qualifications

  • 9+ years of hands-on experience in maintenance within food manufacturing, distribution, or similar environment; 5+ years of experience in a supervisory role
  • Bachelor’s or associate degree in engineering or other relevant fields
  • Proven track record of leading/supervising high-performance team(s) in manufacturing or distribution environments
  • Knowledge of applicable SQC requirements
  • Performs role with integrity and inspires others
  • Engineering background and automation maintenance experience, including trouble-shooting experience
  • Prior Building Systems, Automated Storage and Retrieval Systems, Rail Systems, Ammonia Refrigeration, and Robotics experience beneficial
  • Prior experience in the use of CMMS
  • Deep and robust knowledge of industry standards (e.g., ISO 55000 - Asset Management Standard), leading practices, and industry benchmarks
  • Quick and versatile learning skills, adaptive and open to change
  • Experience in Lean Manufacturing implementation, including 5S Practices, Total Preventative Maintenance and Visual Factory






On top of annual earnings, you will get an additional $22,000 worth of Benefits per year!


  • Food and Drinks Provided: Free meals, snacks and drinks as part of your workday!
  • Generous Paid Time Off:

          - PTO: Accrue up to 3 weeks of PTO your first  year with immediate access to (40) hours upon hire

          - Wellness: (16) hours per year

          - Holidays: (7) days per year and (1) floating holiday

  • Health Insurance Options: A variety of health insurance options for medical, dental and vision, including a no premium health insurance option for individuals and families
  • Retirement: 401k with 5% match for eligible employees
  • Education Investment Plan: We offer a $45,000 lifetime maximum benefit for continued education of eligible Team Members!
  • Additional Benefits: To help you thrive in all areas of life including emotional, social, physical, financial and spiritual.





You will have the opportunity to work with state-of-the-art equipment and around-the-clock resources, including:


  • Tractor: Brand new Kenworth T680 automatic tractor with leather, air ride seats;truck GPA; rear and side view cameras when reversing
  • Trailer: 48" Great Dane featuring electric side lift gates with gutter guard and tandem lights over rear tires
  • Power Sleds: Battery-powered, pallet jacks to easily move product into restaurants
  • Mobile Devices: Samsara devices, a mobile app that shows where to park and unload at each restaurant and ELD charging in the cab
  • In House Maintenance Team: Chick-fil-A Supply onsite mechanics keep equipment running smoothly




Minimum Years of Experience


Travel Requirements


Required Level of Education

High School

Preferred Level of Education

Associates Degree



Minimum GPA (4.0 Scale)



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