Chick-fil-A, Inc.

Lead Technical Product Owner, Manufacturing Systems

ID 2024-16145
Posted Date 1 month ago(4/18/2024 2:53 PM)
Posting Location : Postal Code
Min. Exp. (Yrs)
Job Function


The Lead Technical Product Owner, Manufacturing Systems role is responsible for assessing, designing, and testing data flows, end-end issue resolution, configuration, and technical support for Chick-fil-A Supply, Bay Center Foods, Cold Storage, and automated distribution centers. This person also partners with each area of the business to define, document, and consult on functional and technical requirements to support daily operations and enable future growth of each business.


As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.


The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components:

  • Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants
  • Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants
  • Transportation – Growing private fleet of delivery vehicles/assets that supply Chick-fil-A restaurants


  • Define system enhancements/improvements based on business needs and requirements, along with technical capabilities
  • Partner with other systems' stakeholders to define/validate new and existing integration touchpoints across the network
  • Identify and document system gaps for product backlog for future enhancements/capabilities
  • Provide industry and technical expertise in all areas of manufacturing systems for operational guidance and best practices
  • Lead and execute the development of new and existing configurations, as well as supporting documentation that enables change management and end user training
  • Lead and own the business relationship with software vendors that delivers excellent customer service and responsiveness to the business
  • Provide 2nd level operational support for end-to-end manufacturing solutions that includes advanced troubleshooting techniques and tools to minimize business impacts
  • Develop business case documentation along with financial justification and ROI for all initiatives. Partner with IT leadership to establish project approach and timeline
  • Lead and execute the documentation of current-state and future-state business process requirements including data flows, configurations, and reporting needs
  • Frontline support for new site implementations, major rollouts, etc. to ensure smooth and efficient adoption and stabilization
  • Lead and execute testing phases for implementations to ensure systems address business stakeholder needs from users’ point of view
  • Manage simultaneous projects across all entities to coordinate all aspects of implementation and delivery of tasks necessary for successful project execution
  • Lead and coordinate all software version upgrades with business stakeholders and software vendors to ensure successful migrations and minimal business interruptions

Business Requirements

  • Strong operational experience with manufacturing systems and integrated products, having great perspective on how all user roles interact with the systems
  • Deep understanding of the different components leveraged by manufacturing execution systems, including production scheduling, BOMs, specification management, plant model components, event configuration, line event data tracking, OEE, ops hub dashboards, data collection using Kepserver, GE Historian administration
  • Deep understanding of data relationships to enhance system-to-system performance
  • Working knowledge of a manufacturing processes and how those processes are configured in proficy and related technologies
  • Strong experience and agility in a start up or new business development environment

Customer Relations

  • Work closely with distribution centers, food production centers, and business partners to ensure optimal alignment
  • Possess intimate knowledge of who the customers are and the ability to put others above himself/herself
  • Demonstrate the ability to value both relationships and results

Minimum Qualifications

  • Bachelor’s degree in Engineering, Computer Science, Business Administration, related field, or relevant experience
  • 8+ years of experience in an IT Business/Systems Analyst or related role
  • 8+ years of experience with manufacturing systems including GE Plant apps/ Proficy or equivalent system(s)
  • Excellent business communication and presentation skills
  • Ability to effectively coordinate multiple projects involving multiple entities, departments, and external consulting teams
  • Excellent interpersonal, analytical, organizational, and problem-identification-resolution skills
  • Deep understanding of data requirements and integration flows

Preferred Qualifications

  • GE Manufacturing Execution System/Cloud based Manufacturing Execution System implementation and on-site support experience
  • Experience driving integrations between SaaS based enterprise systems and third-party stakeholders
  • Experience with Master data management and analytics across enterprise systems
  • Business process management experience

Minimum Years of Experience


Travel Requirements


Required Level of Education

Bachelor's Degree


Supply Chain, Computer Science, Business Administration, Industrial Engineering, related field, or relevant experience


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