Supervisor II, Warehouse Operations

· Motivate, staff, schedule and support a dynamic team responsible for all inbound, outbound, inventory control and completing other

warehouse tasks by creating workflow and eliminating waste in the operation

· Oversees daytime transportation operation performance to include audits and observations of routes, when required

· Serves as point of contact in the absence of senior leaders in the building

· Leads operational improvement and change management projects for the building, when required

· Drives Safety, Quality and Compliance activities daily as the primary business partner to the SQC site leader

· Supports OPEX performance initiatives in partnership with Senior DC Leaders, COBE and other support groups.

· Actively supports and leads all process adherence activities, SOPA and compliance audits in the DC

· Supports other distribution centers by traveling to other sites to support operational needs, when required

· Closely collaborate with leaders and team members to identify, analyze and resolve operational bottlenecks

· Monitor expenditure data and support budget management

· Recruit, train, and develop a strong team

· Mentor Supervisor I and Lead Warehouse Team Members

· Collaborate with cross-functional teams regarding overall operations performance, identify and driving areas of improvement

· Collaborate with the warehouse ops manager regarding staff performance; identify and drive areas of improvement; and recognize

team members’ outstanding performance

· Act as a liaison to Restaurant Services, balancing needs of the Operator with the capabilities of the operation

· Implement, manage, and improve distribution center operations

· Deliver high service levels to Operators and achieve Key Performance Indicators (KPIs)

· Work closely with the DC Leadership Team, CFA Supply Services, and various business partners to ensure optimal alignment and

collaboration

· Support the Chick-fil-A vision and strategy by building a culture that aligns with the Chick-fil-A Supply values of care, safety and

excellence

· Embody and live out our Corporate Purpose through our words and actions

• High school degree or similar
• 5+ years of experience in warehouse leadership
• Demonstrated experience with and functional knowledge of food service distribution, including warehousing, operations (including Six Sigma and Lean), engineering standards, warehouse equipment, and performance metrics
• Working knowledge of innovations in supply chain and warehouse operations
• Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements
• Ability to complete physically demanding work, including consistently lifting up to 60 pounds
• Ability to work a flexible schedule, including weekends, holidays, and rotating shifts
• Demonstrated ability to value both relationships and results and to put others above themselves
• Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner
• Exceptional organization, attention to detail, and communication skills
• Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated with honor, dignity, and respect

• 7+ years of experience in warehouse operations, supporting in a food distribution or food manufacturing environment
• Experience in a start-up environment
• Demonstrated success in operations and people leadership
• Experience with a warehouse management system
• Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions