Warehouse Operations Supervisor

The Warehouse Supervisor will lead a shift of warehouse staff for the new Chick-fil-A Supply Distribution Center (DC) in St. Louis, MO. This individual, in collaboration with other leaders, will be responsible for executing safe and effective operations that meet the needs of the organization and its employees. Reporting directly to the Operations Manager, this person will lead a team dedicated to delivering exceptional customer service for Chick-fil-A restaurant Operators while ensuring safety and achievement of several critical key performance indicators (KPIs). TheWarehouse Supervisor will help drive the operations of the distribution center and will enable supply chain innovation unique to the food service industry. Most importantly, this person will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.

About Chick-fil-A Supply: Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit cfa-supply.com.

Schedule: This position requires flexibility and adaptability, as you will work on a rotating shift schedule that may include day, evening, and night shifts, as well as weekends and holidays.

Location: 13965 Riverport Place Drive, #102 Maryland Heights, MO 63043

Benefits:   

• Food and Drinks Provided: Free meals, snacks and drinks as part of your workday!
• Generous Paid Time Off:
• PTO: Accrue up to 3 weeks of PTO your first year with immediate access to (40) hours upon hire
• Wellness: (16) hours per year
•  Holidays: (7) days per year and (1) floating holiday
• Health Insurance Options: A variety of health insurance options for medical, dental and vision, including a no premium health insurance option for individuals and families
• Retirement: 401k with 5% match for eligible employees
• Education Investment Plan: We offer a $45,000 lifetime maximum benefit for continued education of eligible Team Members!
• Additional Benefits: To help you thrive in all areas of life including emotional, social, physical, financial and spiritual.

• Motivate, staff, schedule, and support a dynamic team responsible for receiving, picking, loading, and completing other warehouse tasks by creating workflow and eliminating waste in the operation
• Oversees daytime transportation operation performance to include audits and observations of routes, when required
• Closely collaborate with leaders and team members to identify and resolve operational bottlenecks
• Carefully monitor expenditure data and support budget management
• Recruit, train, and develop a strong team
• Collaborate with the warehouse manager regarding staff performance; identify and drive areas of improvement; and recognize team members’ outstanding performance
• Act as a liaison to Restaurant Services, balancing the needs of the Operator with the capabilities of the operation
• Implement, manage, and improve distribution center operations
• Deliver high service levels to Operators and achieve Key Performance Indicators (KPIs)
• Work closely with the DC Leadership Team, CFA Supply Services, and various business partners to ensure optimal alignment and collaboration
• Support the Chick-fil-A vision and strategy by building a culture that aligns with the Chick-fil-A Supply values of care, safety and excellence
• Complete other activities as required

• High school degree or similar
• 3+ years of experience in warehouse leadership
• Demonstrated experience with and functional knowledge of food service distribution, including warehousing, operations (including Six Sigma and Lean), engineering standards, warehouse equipment, and performance metrics
• Working knowledge of innovations in supply chain and warehouse operations
• Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements
• Ability to complete physically demanding work, including consistently lifting up to 60 pounds
• Ability to work a flexible schedule, including weekends, holidays, and rotating shifts
• Demonstrated ability to value both relationships and results and to put others above themselves
• Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner
• Exceptional organization, attention to detail, and communication skills
• Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated with honor, dignity, and respect

• 4+ years of experience in warehouse operations, supporting in a food distribution or food manufacturing environment
• Experience in a start-up environment
• Demonstrated success in operations and people leadership
• Experience with a warehouse management system
• Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions