Warehouse Operations Supervisor

As the warehouse supervisor, you will report to the warehouse manager lead a shift of warehouse staff for the Chick-fil-A Supply Distribution Center in Cartersville, Georgia.  You will lead a team dedicated to delivering exceptional customer service for Chick-fil-A restaurant Operators while ensuring safety and achievement of several critical key performance indicators (KPIs).  In this role, you will support the seamless integration of warehouse and transportation operations.  The warehouse supervisor will help drive continued innovation at an operation like no other in the food service industry. 

About Chick-fil-A Supply

Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit cfa-supply.com. 

As the warehouse supervisor, you will be responsible for motivating, staffing, scheduling, and troubleshooting a team responsible for receiving, loading, staging and completing other warehouse tasks. In addition, you will ensure compliance with all federal, state, and local laws and regulations regarding safety and food safety. In this role, you also will:

• Recommend potential operational improvements to the warehouse manager
• Closely collaborate with DC leaders to identify and resolve operational bottlenecks
• Carefully monitor expenditure data and support budget management
• Instill a culture of safety, engagement and positivity that reflects Chick-fil-A values and honors the role of Operators
• Publish KPIs for the warehouse and drive improvement as needed
• Balance the needs of the Operator with the capabilities of the operation
• Collaborate with the warehouse manager regarding staff performance; identify and drive areas of improvement; and recognize team members’ outstanding performance
• Support warehouse staff as needed
• Support Chick-fil-A vision and strategy
• Drive innovation in the distribution center operation
• Complete other activities as deemed valuable by management

• Demonstrate functional knowledge and expertise in distribution:
  • Warehousing
  • Operations (including Six Sigma and Lean)
  • Engineering standards
  • Warehouse equipment
  • Performance metrics
• Demonstrate working knowledge of innovations in supply chain and warehouse operations
• Experience with a warehouse management system
• Complete physically demanding work, including lifting up to 60 pounds consistently
• Prepare for a flexible schedule including weekends, holidays, and rotating shifts
• Have at least five years of experience in warehousing leadership
• High school degree or similar

As the warehouse supervisor, you are also:

• A skilled communicator across all levels of an organization, with both teammates and suppliers.
• A quick & versatile learner who is open to change; analyzes both successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks; and quickly grasps the essence and underlying structure of anything.
• A customer-focused relationship builder who can earn the trust and respect of internal and external customers and leverage their information to find ways to improve products and services.
• Committed without compromise to food safety for customers and a safe workplace for colleagues.
• Inspired to uphold Chick-fil-A values and act with integrity.
• A driver of results who can be counted on to not only meet but exceed goals and push others to do the same.
• A problem solver who can identify hidden problems, looks beyond the obvious and doesn't stop at the first answer.
• A servant leader who puts others before themselves, corrects mistakes with authenticity and respects all viewpoints.

• A keen understanding of warehouse design, layout, and flow
• At least 10 years in warehouse operations supporting distribution
• Have experience with food service distribution
• Be knowledgeable of and ensure compliance with all food safety and general safety standards, quality specifications, and laws and regulations
• A demonstrated ability to perform and adapt in a changing environment
• Proficiency in MS Suite (Excel, PowerPoint, Word)