Driver Navigator

As a Driver Helper at Chick-fil-A Supply in Kannapolis, NC you’ll: 

• Support and partner with Drivers to provide excellent delivery service to restaurants.
• Use the latest equipment to deliver product to multiple Chick-fil-A® restaurants
• Have a flexible schedule that gets you home daily
• Earn competitive pay and benefits
• Work in an environment that fosters care for one another and provides opportunities for growth

“Chick-fil-A Supply takes care of their drivers to make it a better place to work. People want to be here, and we want to make sure people get home safe.” -Gabe, Lead Driver, Chick-fil-A Supply

Who is Chick-fil-A Supply?
We are a wholly owned subsidiary of Chick-fil-A, Inc. and an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply provides a seamless delivery experience that ensures restaurants have the food and products they need, when they need them. As part of the Chick-fil-A family, we extend a culture of care through all our operations. For more information, visit cfa-supply.com. 

Schedule:

• Sunday through Friday, start time between 5p.m. to 12a.m. until the work is done.
• All driver helpers receive two consecutive nights off every week, and everyone gets Saturday off.
• Generally, you’ll work between 40 to 45+ hours per week during a 4 days 10-hour shift (OR) a 5 days 8-hour shift based on the routes available and the restaurants we serve.

Location: 2880 Stadium Drive, Kannapolis, NC 28083

Competitive Pay

Benefits: On top of annual earnings, you will get an additional $22,000+ worth of benefits per year!

• Food and Drinks Provided: Free meals, snacks, and drinks as part of your workday!  
• Generous Paid Time Off:  
• PTO: Accrue up to 3 weeks of PTO your first year with immediate access to 40 hours upon hire
• Wellness: 16 hours per year
• Holidays: 7 days per year and 1 floating holiday
• Parental Leave: (4) Weeks for New Parent Bonding Leave, plus Short-Term Disability benefits (if applicable)

• Health Insurance Options: A variety of health insurance options for medical, dental and vision, including a no premium health insurance option for individuals and families
• Retirement: 401(k) with 5% match for eligible employees 
• Education Investment Plan: We offer a $45,000 lifetime maximum benefit for continued education of eligible Team Members!
• Additional benefits to help you thrive in all areas of life, including emotional, social, physical, financial, and spiritual! 

Equipment: You will have the opportunity to work with state-of-the-art equipment and around-the-clock resources, including:

• Tractor: Brand new Kenworth T680 automatic tractor with leather, air ride seats; truck GPS; rear and side view cameras when reversing
• Trailer: 48” Great Dane featuring electric side lift gates with gutter guard and tandem lights over rear tires.
• Power Sleds: Battery-powered pallet jacks to easily move product into restaurants.
• Mobile Devices: Samsara devices, a mobile app that shows where to park and unload at each restaurant and ELD charging in the cab.
• In House Maintenance Team: Chick-fil-A Supply onsite mechanics keep equipment running smoothly.

Efficiency and Organization:

• Completing the pre-trip checklist and preparing equipment for safe, efficient use 
• Conducting trip planning to confirm the optimal route and road conditions 
• Ensuring the driver is aware of the route plan and any exceptions to the normal delivery sequence 
• Helping the driver safely navigate and position the truck for deliveries 
• Assisting with unloading product at Restaurants in an accurate, organized manner 
• Organizing and maintaining control of all shipping documents throughout each
• Assisting the driver with collection of all equipment (such as carts and pallets) or product returns from Restaurants 

Safety First:

• Ensuring all food safety protocols are followed during delivery, with special attention given to temperature integrity and preventing damage and contamination 
• Communicate any potential service interruptions (i.e., scheduling discrepancies or security risks) to the MDC 
• Ensuring mistakes are handled gracefully and professionally by executing "Remarkable Recovery" 
• Ensuring all product and equipment loaded on trailer is secured for transit between stops

Communication and Care:

• Lead with care when connecting with everyone you encounter by exhibiting honor, dignity, and respect
• Adapt to change and respond to difficult and challenging situations in a professional manner 
• Manage pressure and conflicting demands; effectively prioritize tasks and workload 
• Performing other related duties as assigned 
• Intimately know the needs of customers, treat all parties with dignity and respect in difficult situations, and maintain a positive, service-focused mindset 

Additional Opportunities and Professional Development: Other duties and growth opportunities may be available.

• High school or equivalent (e.g., GED) 
• A self-starter with excellent project management and organization skills 
• Highly motivated with strong interpersonal skills; a team player who can work independently when necessary 
• Tech-savvy and comfortable using basic smartphone and tablet systems and applications 
• A detail-oriented, organized yet creative problem solver and communicator (both written and verbal) 
• Able to anticipate needs, lead multiple projects, and manage shifting priorities 
• Able to travel for 5 percent of the job for Chick-fil-A Operator/market visits, supplier visits, and related conferences 
• Skilled communicator across all levels of an organization, with both teammates and suppliers 
• Quick & versatile learner who is open to change; analyzes both successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks; and quickly grasps the essence and underlying structure of anything 
• Customer-focused relationship builder who can earn the trust and respect of internal and external customers and leverage their information to find ways to improve products and services 
• Committed without compromise to food safety for customers and a safe workplace for colleagues 
• Inspired to uphold Chick-fil-A values and act with integrity 
• Driver of results who can be counted on to not only meet but exceed goals and push others to do the same 
• Problem solver who can identify hidden problems, looks beyond the obvious, and doesn't stop at the first answer 
• Servant leader who puts others before themselves, corrects mistakes with authenticity, and respects all viewpoints

You’ll be a great addition to our team if you’re a safe, professional driver helper with a passion for customer service with prior food service (key drop) delivery experience. You’re a team player who specializes in accurate and efficient deliveries. You’re not afraid to share ideas to help support continued innovation.