Team Leader, CFA Supply Implementation

As Chick-fil-A Supply continues to scale, we must equip the business, particularly physical operations, to rapidly go-live and scale in new buildings. The Process Implementation Lead will play a key role in developing our future leaders and staff with direct support of building go-lives through process implementation, real-time trouble shooting and exceptions management, execution and adherence measurement, and general subject matter expertise as it relates to CFA Supply warehouse and transportation operations.

About Chick-fil-A Supply
Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit cfa-supply.com.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

• Reporting to the Implementation Leader and supporting new building leadership teams, the Implementation Project Lead serves as the execution function of the implementation team and will serve the primary representative for on-site go-lives
• Interface across warehouse and transportation teams, implementing process alongside dedicated training resources
• Serve as an on-site resource for new building leadership during building go-lives and ramp-ups, providing general process familiarity and experience while assisting with go-live troubleshooting and the various unforeseen exceptions and problems associated with a new facility go-live
• Help build and ultimately utilize a process adherence and execution measurement system to guide the leadership team on building readiness and highlight areas for attention and further coaching and improvement
• Support quality engineer in the creation and execution of the quality management system
• Participate in process improvement initiatives, providing subject matter expertise and hands-on experience to guide future innovation efforts and testing potential solutions
• Ensure safe and effective practices are taught; ensures alignment with existing SOPs and updates materials and content as required
• Partner with the training coordinators on certification for warehouse and transportation trainers and team members

• High School Diploma
• 5+ years of relevant distribution experience (warehousing, transportation, process engineering, general supply chain functions)
• Demonstrated experience in leading small-to-medium scale operations with responsibilities for team performance and coaching
• Demonstrated experience with process implementation and improvement initiatives
• An ability to manage multiple projects simultaneously
• Demonstrated experience and ability to influence, collaborate, negotiate, and obtain buy-in/alignment across multiple levels of an organization
• Demonstrated problem solving, analytical thinking and consulting skills
• Solid written and verbal communication skills
• Proficiency in Microsoft PowerPoint, Excel, Word, and other related computer programs

• Bachelor's Degree
• Demonstrated experience leading large scale operations
• Experience in start-up environments, particularly new building go-lives
• Experience developing process adherence and execution measurement programs
• Familiarity with WMS, TMS, and other various process management systems, particularly the Manhattan-suite of products
• Program or project management experience
• Experience with Adobe Creative products, including InDesign and other related programs