Chick-fil-A, Inc.

Driver Helper

Job Locations US-GA-Cartersville
Posted Date 2 weeks ago(3/26/2021 9:13 AM)
ID
2020-9010
Number of Openings
1
Job Function
Transportation

Overview

Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com.  

 

As a Driver Helper, you will be responsible for supporting and partnering with Drivers at the Chick-fil-A Supply Distribution Center in Cartersville, Georgia, to provide excellent delivery service to restaurants. You will help with unloading the truck, delivering and organizing food, navigation to each destination, completing delivery logs and sharing opportunities for process improvement. As a Driver Helper, you will be a crucial part of a team innovating ways to better serve Chick-fil-A® restaurants and Operators. You will report to the transportation supervisor and collaborate with the transportation team to provide the driver with up-to-date route, schedule and delivery instructions. As the Driver Helper, you will have the opportunity to help drive continued innovation at an operation like no other in the food service industry.

 

Responsibilities

In this role, you will directly support the driver by:

  • Completing the pre-trip checklist and preparing equipment for safe, efficient use
  • Conducting trip planning to confirm the optimal route and road conditions
  • Ensuring the driver is aware of the route plan and any exceptions to the normal delivery sequence
  • Helping the driver safely navigate and position the truck for deliveries
  • Assisting with unloading product at Restaurants in an accurate, organized manner
  • Ensuring all food safety protocols are followed during delivery, with special attention given to temperature integrity and preventing damage and contamination.
  • Communicate any potential service interruptions (i.e. scheduling discrepancies or security risks) to the DC.
  • Ensuring mistakes are handled gracefully and professionally by executing “Remarkable Recovery”
  • Ensuring all product and equipment loaded on trailer is secured for transit between stops
  • Organizing and maintaining control of all shipping documents throughout each delivery route
  • Assisting the driver with collection of all equipment (such as carts and pallets) or product returns from Restaurants.
  • Performing other related duties as assigned

Minimum Qualifications

To be successful in this role, you must be able to:

  • Must be at least 21 years of age
  • Frequently lift up to 55 pounds; occasionally move with mechanical assistance up to 1,500 pounds
  • Work in all weather conditions
  • Prepare for a flexible schedule including nights, weekends, holidays and rotating shifts
  • Be prepared to typically work shifts at night (e.g., from 10 p.m.-8 a.m.)
  • Work in a multi-temperature environment including freezer
  • Communicate effectively across stakeholders including Restaurant Operators and Distribution Center staff
  • Adapt to change and respond to difficult and challenging situations in a professional manner
  • Manage pressure and conflicting demands; effectively prioritize tasks and workload

 

Customer Relations

As a Driver Helper, you intimately know the needs of customers and are able to treat all parties with dignity and respect in difficult situations and maintain a positive, service-focused mindset.


 
 

Preferred Qualifications

  • Prior food service delivery experience
  • Experience working night shift

Required Level of Education

High School

Major/Concentration

High school diploma or equivalent (e.g. GED)

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