Chick-fil-A, Inc.

Safety & Compliance Supervisor

Job Locations US-GA-Cartersville
Posted Date 1 month ago(12/16/2020 4:13 PM)
Number of Openings
Min. Exp. (Yrs)
Job Function


A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A® restaurants. Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A believes it’s best able to serve current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs. This new subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.


As the Safety and Compliance Supervisor, you will report to the SQC Manager and support the application of regulatory compliance in multiple areas, including environmental, health and safety (“EHS”) and food safety quality assurance (“FSQA”).  In addition, you will support the execution of risk management, contingency planning, safety and training at the Chick-fil-A Supply Distribution Center in Cartersville, Georgia.  You will help lead the warehouse and fleet team dedicated to delivering exceptional customer service for Chick-fil-A® restaurant Operators while ensuring adherence to the highest safety, quality and compliance standards. In this role, you will support the seamless integration of warehouse and transportation operations. In this role, you will have the opportunity to help drive continued innovation at an operation like no other in the food service industry.



As the Safety and Compliance Supervisor, you will be responsible for motivating warehouse and fleet team members, evaluating and mitigating risks, executing contingency plans, training on food safety requirements and other regulatory compliance, and much more to ensure Chick-fil-A Supply complies with all federal, state and local laws and regulations. Regulatory compliance includes but is not limited to: OSHA, EPA, FDA, and DOT.  Other responsibilities include but are not limited to: material handling equipment (MHE) certifications, HACCP, and stock recovery and sustainability.   


In addition, a successful Safety and Compliance Supervisor will:

  • Evaluate and mitigate EHS, FSQA, and security hazards/vulnerabilities
  • Perform site level EHS, FSQA, and security monitoring inclusive of KPI management reporting
  • Lead risk-based incident investigations (i.e., workplace safety, food safety, etc.)
  • Support execution of contingency plans dealing with recalls and withdrawals, disasters, etc.
  • Train and support team leaders and provide guidance on EHS, FSQA, and security operational policies/practices
  • Complete required regulatory and security forms and reporting (e.g., OSHA 300)
  • Monitor safety of warehouse and fleet activities and provide advice to leadership on actions and behaviors that support safety as a core value
  • Instill a culture of safety, engagement and positivity that reflects Chick-fil-A values and serves Restaurant Operators.
  • Drive innovation in the distribution center and fleet operation
  • Recognize contractor and employee concerns
  • Support employee engagement across all departments of the DC
  • Collaborate with the distribution center and transportation leadership regarding staff performance; identify and drive areas of improvement; and recognize team members’ outstanding performance
  • Support Chick-fil-A vision and strategy
  • Complete other activities as deemed valuable by management


Minimum Qualifications

To be successful in this role, a candidate must:

  • Have at least three (3) years in warehouse / distribution operation
  • Demonstrate functional knowledge and expertise in distribution:
    • Standards, processes, systems and contingencies related to environmental health and safety, food safety, general people safety, and all relevant laws and regulations
    • Compliance and risk performance metrics, measurement and enforcement
    • Employee training programs
  • Understand safety principles and concepts and loss prevention and reduction
  • Have experience in accident investigation, as well as knowledge of auditing and monitoring procedures
  • Working knowledge of innovations in supply chain, risk management, contingency planning and contingency execution
  • Effective computer and presentation skills for leading trainings
  • Be comfortable presenting to and collaborating with all levels of the organization

Customer Relations

As the Safety and Compliance Supervisor, you intimately know the needs of customers and can treat all parties with dignity and respect in difficult situations and maintain a positive, service-focused mindset.


  Additional Information


   As the Safety and Compliance Supervisor, you are:

  • A self-starter with excellent project management and organization skills
  • Highly motivated with strong interpersonal skills; a team player who can work independently when necessary
  • Keenly interested and engaged in finding solutions for continuous improvement
  • A detail-oriented but creative problem solver and communicator (both written and verbal)
  • Able to anticipate needs, lead multiple projects, and manage shifting priorities
  • Able to travel for 10 percent of the job


Behaviors Most Critical to this Job

As the Safety and Compliance Supervisor, you are also:

  • A skilled communicator across all levels of an organization, with both teammates and suppliers.
  • A quick & versatile learner who is open to change; analyzes both successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks; and quickly grasps the essence and underlying structure of anything.
  • A customer-focused relationship builder who can earn the trust and respect of internal and external customers and leverage their information to find ways to improve products and services.
  • Committed without compromise to food safety for customers and a safe workplace for colleagues.
  • Inspired to uphold Chick-fil-A values and act with integrity.
  • A driver of results who can be counted on to not only meet but exceed goals and push others to do the same.
  • A problem solver who can identify hidden problems, looks beyond the obvious and doesn't stop at the first answer.
  • A servant leader who puts others before themselves, corrects mistakes with authenticity and respects all viewpoints.

Preferred Qualifications

The ideal candidate will have:

  • A keen understanding of warehouse design, layout and flow
  • Have undergone 24 hours of formal safety training each year for the past five years.
  • At least five (5) years in warehouse operations supporting food distribution
  • Extensive knowledge of OSHA and EPA regulations
  • Proficiency in MS Suite (Excel, PowerPoint, Word)
  • Experience in safety operations within food service distribution
  • Certifications: CSP, HACCP, PCQI
  • A demonstrated ability to perform and adapt in a changing environment


Minimum Years of Experience


Required Level of Education

High School


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